Role Summary

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). A trainer will serve to execute the store’s values, goals, and culture as set forth by the operator and director team. A trainer should intentionally and positively influence new and experienced team members by providing an uplifting environment. They will exemplify our core value of care while professionally holding those around them accountable to store standards. Trainers must be adaptable to the needs of the business operations. They will work with the training director to find, develop and execute on training resources for the team.Most importantly, a trainer should act with a sense of self-motivation, personal improvement, and a servant heart.

General Responsibilities

Have an in depth understanding of all positions:

Coach and develop new and experienced team members and leaders with one-on-one training

Uphold Pathway and restaurant standards

Stay up to date with rollouts and procedures

Help create and execute a training plan

Proactively track training growth of team

Assist in the execution of all food safety procedures

Serve as a point of contact for leaders and team members in

relation to procedures and operational standards

Communicate effectively between trainers, shift leads, and

directors

Cultivate a culture of operational excellence and care for those around us.Read, understand and comply with all parts of the Team Member Handbook

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Deliver portions that are correct and meet all weight and presentation expectations.

Execute FIFO (First In, First Out) model is being followed.

Protect the customer experience by ensuring packaging, food presentation and quality is top level.

Appropriately handle all customer issues and play a positive role in customer recovery.

Show up on time, have a great attitude and work hard for your entire shift.

Constantly improve yourself by finding ways to do your work better and faster.

Proactively pursue the certification process and look for opportunities to be cross-trained.

Be responsible to fill your shift if you are not able work.

Ensure your appearance is in compliance with the Handbook

Be a team player

Display good stewardship and a sense of ownership for the business

Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.

BOH -- Track waste and store according to procedure.

Requirements

Available to work a minimum of 15 hours per week/Open and/or close 3 times per week

A superior performance and attendance record for at least 6 months.

Director's recommendation

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis