Role Summary

Work within the leadership teams in pursuit of excellence within Front of House. Specifically this role is an ambassador, leader and critical component in ensuring that Church Street Chick-fil-A is successful in the following areas:

Front of House Operations

Leadership and People Development of Front of House Team

Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth and hospitality minded team members and leaders.

Responsible for maintaining and improving a remarkable guest experience in the restaurant.

Oversee and lead the store’s customer recovery program.

Manage, develop, and oversee a team of 10+ team members and 3+ FOH leaders.

Assist in the hiring process of FOH team members and leaders.

Assist in scheduling of FOH team members.

Oversee the speed, customer service, and accuracy of the Front Counter team.

Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.

Utilizes contests to drive incremental sales and build team morale.

Hold team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, ect.

Regularly provide feedback on new hires and to the team - informal and formal.

Hold bi-weekly 1-on-1 meetings with your leadership team.

Schedule and lead bi-weekly leadership team meetings.

Lead team by problem solving, casting vision, working toward common goals, and celebrating wins.

Oversee and manage the training program for new hires on hospitality, food preparation, and overall Chick-fil-A standards.

Help define, implement and reach overall restaurant goals.

Focus on systematically and effectively communicating all FOH related goals and success factors to Team Members.

Maintain a calm demeanor during periods of high volume and sets the example for all team members and leadership.

Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Great communicator both in handling difficult situations and a diverse team.

Mature, dependable and results-oriented

Ability to work in a team environment

Very detailed oriented & keenly observant

Professional marketing or communications experience

Maintains a number of business and professional community contacts

Self-starter, creative and flexible

Good business sense, achiever

Strong project/time management skills

Proven history of consistently performing at a high level

Passionate about building relationships with clients

Servant spirit with strong sense of stewardship

Specific Experience:

Required: High School Diploma or equivalent

Required: Strong analytical and problem solving skills

Preferred qualifications:

Bachelor's degree or above, preferably in a business or hospitality

Experience as a leader food service operations

Years of Experience: 2

This person must be skilled in time management.

This person must be self-directed and highly organized.