Delivery Team Lead & Dispatcher

The Delivery Team Lead position is for a new concept Chick-fil-A restaurant located in downtown Nashville (1622 Church St.). A first of its kind, this novel restaurant is focused on Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.

Pay: $14 - $16 per hour

Duties and Responsibilities

Onboarding

Conduct a delivery driver onboarding for all new hires.

Operations

Oversee the speed, customer service, and accuracy of the Delivery Team.

Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.

Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.

Customer Recovery

Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

Benefits:

Competitive Pay

Closed Sundays

Free Meals while working

Flexible Hours

Sundays off

Qualifications & Experience

A College degree expected, not a prerequisite but beneficial.

Willing and able to work in a physically demanding role (work on feet for several hours).

Demonstrated past leadership experience.

Ability to coach, motivate and lead other team members.