This role is for a new Chick-fil-A concept restaurant located in downtown Nashville. This concept is a first of its kind and is focused around Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.

Role Summary

Work with the Director of Operations in pursuit of excellence in BOH Operations. Specifically, this role is a leader and critical component in ensuring that Chick-fil-A Church Street - Nashville is successful in the following areas:

Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maint.

Back of House Staffing and Operations

Leadership and People Development of Back of House Team

Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement, and generosity. Incorporate this into training, ongoing development, communications, and everyday culture.

Maintain vision alignment with the Operator and the Director of Operations.

Ensure stewardship systems are taking place throughout the restaurant.

Create a center of excellence for the kitchen by creating, leading, and implementing systems that will be the standard for innovation and high-performance teams throughout Chick-fil-A.

Formulate strategies to improve the performance of staff, quality of food, and speed of service.

Support the Director of Operations to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no-shows.

Execute systems consistent with Chick-fil-A standards and expectations for maintenance, repair, and cleaning of kitchen.

Working with Director of Operations during the hiring process, completing resume screening, interviews, and reference checks as necessary.

Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

Drive sales growth mentality and encourage creativity and innovation throughout the business.

Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Great communicator both in handling difficult situations and a diverse team.

Mature, dependable and results-oriented

Very detailed oriented & keenly observant

Professional marketing or communications experience

Maintains a number of business and professional community contacts

Self-starter, creative and flexible

Ability to work well with the public/network

Good business sense, achiever

Good written/verbal communicator

Strong project/time management skills

Unquestionable integrity and represents Chick-fil-A well

Passionate about building relationships with clients

Able to work well independently and in a team environment

Servant spirit with strong sense of stewardship

Preferred qualifications:

Bachelor's degree

Experience as a leader in food service operations

Years of Experience: 2

Bilingual: English and Spanish

This is a full time position.

This person must be skilled in time management.

This person must be self-directed and highly organized.