Delivery Director

The Delivery Director position is for a new concept Chick-fil-A restaurant located in downtown Nashville (1622 Church St.). A first of its kind, this novel restaurant is focused on Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.

Pay: $17 - $19 per hour

Duties and Responsibilities

Vision

Develop a monthly business plan for the Delivery Team.

Sets Monthly goals for Team to achieve:

Sales

% On-time Deliveries

Average Wait Time

Productivity Ratio

Embody and share Chick-fil-A vision, values, and corporate purpose with your team.

Hiring & Onboarding

Hire and maintain a team of 30+ delivery drivers.

Recruit drivers through conventional (Indeed) and unconventional (word of mouth) methods.

Interview applicants during open interview days who apply to become a delivery driver.

Create and conduct delivery driver onboarding before or on Day 1 of being scheduled.

Team Development

Perform quarterly evaluations on delivery drivers' performance.

Manage, develop, and oversee a team of 30+ delivery drivers.

Hold team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, ect.

Regularly provide feedback on new hires and to the team - informal and formal.

Operations

Oversee the speed, customer service, and accuracy of the Delivery Team.

Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.

Dispatch orders throughout the day to ensure deliveries are on-time.

Customer Recovery

Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

Benefits:

Competitive Pay

Closed Sundays

Health Benefits

Paid Time Off

Free Meals while working

Flexible Hours

Sundays off

Qualifications & Experience

College degree expected, not a prerequisite but beneficial.

Willing and able to work in a physically demanding role (work on feet for several hours).

Demonstrated past leadership experience.

Ability to coach, motivate, and lead other team members.