Come join a dynamic team as an FRONT COUNTER HOSPITALITY TEAM MEMBER AT CHICK-FIL-A DC USA (COLUMBIA HEIGHTS). The successful applicant will be a key player in a thriving business committed to growing the talents of team members and delivering an outstanding dining experience for every guest.

The role for a FRONT COUNTER HOSPITALITY TEAM MEMBER is to focus on the customer, from the moment they arrive and throughout their experience at our store, providing each guest with a memorable, remarkable experience.  Areas of responsibility include front counter service which includes order taking, delivering meals to guests and assisting to customer’s needs while maintaining a clean, attractive dining room environment with a welcoming atmosphere.  The job role includes being able to share and answer questions about the Chick-fil-A brand, food products, the CFA One app and current marketing campaign.  All FRONT COUNTER HOSPITALITY TEAM MEMBERS are expected to work along with their team with a collaborative spirit to strive for excellent performance in all areas.

HIRING TIMELINE:

• Immediate openings

GENERAL RESPONSIBILITIES:

PROVIDES REMARKABLE SERVICE 

• Provides a professional and friendly guest interaction including Core 4, 2nd mile service and uses the language of hospitality throughout a guest’s experience 
• Effectively takes orders and helps answer questions throughout a transaction
• Ensures accuracy of orders including proper food and condiments
• Communicates effectively with the kitchen and to the customer about wait times
• When delivering meals to the table, follows procedures on confirming correct order and ensuring the guest has all they need to enjoy their meal
• Understand the expectation of Chick-fil-A customer service standards. 
• Consistently executes procedures with excellence

 MAINTAINS AND PROVIDES AN EXCELLENT ENVIRONMENT 

• Ensures a clean and inviting dining room environment which includes tables, chairs, condiment bars, floors, floorboards, walls, windows and ceiling
• Ensure all work areas, front counter, dining room, and bathrooms maintain the highest standard of cleanliness

 EXHIBITS PROFICIENT UNDERSTANDING OF CHICK-FIL-A BRAND & PRODUCT KNOWLEDGE 

• Stays current on knowledge of marketing events and sampling to customers
• Stays current with a clear understanding of the menu
• Regularly suggestively sells items to customers
• Proficient with POS Technology.  A front counter employee can clearly answer POS technology questions including CFA ONE, mobile ordering, gift cards and Apple Pay

COMPETENCIES REQUIRED:

A Heart of Service, Shows Honor, Dignity & Respect for All, Strong Interpersonal Skills, Professionalism, Availability, Punctuality, Coachability, Collaborative Spirit, Enthusiasm, Reliability, Self-Motivation, Organization, Ability to Multi-Task, Strong Ethics, Well-Versed

CHARACTER AND SKILLS:

• Team player 
• Focused 
• Self-starter 
• Able to multitask 
• Willing to give your best at all times 
• Knowledgeable with all procedures
• Works with a sense of urgency 
• Strategic thinker, Goal-oriented, strong technology skills 
• Great communicator both in handling difficult situations and a diverse team. 
• Mature and dependable 
• Outgoing/friendly/patient 
• Desire for ongoing training/education 
• Ability to work in a team environment 
• Results-oriented 
• Detailed & keenly observant 
• Passion for procedural discipline

We love to promote from within so there are opportunities to advance into leadership, including being considered for our high performing leadership team. 

BENEFITS:  

• Competitive pay starting at $15.00 with bonus incentives 
• Fun team environment 
• Meals provided during shift
• Flexible work schedule 
• Health and Life Insurance benefits available to eligible employees 
• Scholarships & retirement plans available 
• Easy commute - Columbia Heights Metro station across the street from store (Green & Yellow line)
• Closed on Sundays!

ADDITIONAL INFO: 

• Fridays and Saturdays Required 
• Bilingual – English/Spanish a PLUS!