Working at a Chick-fil-A Dedham is an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Dedham is locally owned and operated by an independent, franchised Operator.

Currently, we are seeking to hire a People and Organizational Development Manager that is responsible for developing Team Members, building new capabilities, and assessing the company for growth.

Summary of Key Responsibilities:

· Responsible to meet or exceed all goals and key performance indicators (KPIs).

· Support organizational development via the implementation of the annual Engagement Survey, Quarterly Coaching (Performance Management), 70/20/10 model of development (10% learning activities/20% coaching/70% job experience), and matching talent with job assignments

· Coach team Members one-on-one for both development and performance.

· Coach Leaders one-on-one. Research, design, curate, manage, deliver and facilitate leadership training, and target various segments of leaders as needed (senior, mid-level, first line, and emerging).

· Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.

· Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.

· Perform any other duties as requested by management.

Requirements & Qualifications:

· Bachelor’s Degree preferred in areas relevant to Organizational Development

· Proven experience in Leadership Development and understanding the principles of the Leadership.

· Experience with full cycle administration for Engagement Surveys

· Must be results driven and utilize knowledge to meet or exceed KPIs and goals.

· Must have proven time management skills and quickly adapts to a changing business environment.

· Able to prioritize responsibilities with the appropriate level of urgency.

· Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions based on a variety of situations.

· Demonstrates strong analytical, mathematical, and problem-solving skills.

· Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.

· Must work collaboratively with fellow employees, treating all guests, both internal and external with dignity and respect always.

· Proficiency required in Microsoft Office: Word, Excel & PowerPoint and capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc.

· Must possess a strong work ethic and exemplify the Chick-fil-A Core Values