WHO WE ARE:
One of the fastest-growing quick-service restaurants in the country Industry leader in Customer Service & Hospitality The premiere restaurant in Deerbrook Mall.
Team Leaders serve on our leadership team as a supervisor and coach for all team members. They will demonstrate ownership for a piece of a community facing business. They must have excellent verbal and written communication skills. This leader must have strong people management abilities and be organized. They will have proven customer service skills and demonstrate the ability to develop team members to be excellent in this area. As a representative of the Chick-fil-A they will embody Chick-fil-A values, representing our store owner to guests in the restaurant and to the community outside of it. The Team Leader must have a growth mindset. They will be constantly developing their leadership ability and looking for opportunities to improve our guests experience through exceptional quality and service.
Roles & Responsibilities
Must have Monday - Saturday Availability
Leading their team to deliver a remarkable guest experience during their shifts
Completing purposeful set ups to put the right people in their spots
Monitoring labor and making necessary adjustments
Support other leaders
Execution of huddles to ensure all team members are on the same page
Knowing the correct way to handle guest concerns
Proactively checking behind team members
Monitoring the grounds and inside of the building before end of shift
Daily upkeep of quality control
Completing daily and weekly cleaning list
Leaving the restaurant better than how you found it
Coaching the behaviors of all Team Members on their shifts. Those behaviors are:
Hustle that creates a surprisingly fast Speed of Service
Execution of systems that ensure a refreshingly clean environment (timers)
Proactive think to anticipate the needs of the guests
Proactive thinking with the teams member responsibilities ( stocking)
Delivering Chick-fil-A’s Recipe for Service
Cash management best practices
Second Mile Service
Leadership Skills
Chemistry – relationship builder, coaches others to perform
Competency – results oriented, systems thinker, quick study
Affinity for problem solving, self-starter, good negotiation skills, demonstrates creativity.
Servant Leader, team oriented with a passion for people and world class service
Outgoing, friendly, embodies Chick-fil-A’s “Core 4” standard of customer service
Well organized manager with excellent verbal, written and electronic communications skills.
Exceptional conflict resolution ability
Traits:
OUR BENEFITS:
Health Benefits Available for Full-Time Employees Free meal when working Flexible schedule with day or evening hours Every Sunday off Opportunities for individual growth and Leadership Development Career Advancement & Management Opportunities Access to scholarships ranging from $2,500 to $25,000 per year
MUST HAVE AT LEAST ONE YEAR PRIOR LEADERSHIP EXPERIENCE!
Wage: $12 Hour
This Chick-fil-A restaurant is built on the belief that we will build community through leadership development and self care. Take care of yourself and others, serve our guests with a smile and humble heart; the rest will fall into place. If you want a fun and caring workplace, that is fast paced and driven. Then apply today!!