Role Summary

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

Oversee a particular function of the restaurant (see below) while working your scheduled shift.

Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.

Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.

Shift management – breaks, communication, call-off management, discipline, reward & recognition

Consistently coach and mentor team members around TMDP and best practices.

Empower, encourage and provide feedback to team members on a daily basis

Ensure all team members on shift are aware of plan for the day.

Ensure store is neat, clean and organized at all times.

Train team to present food to guests with neatness and attractiveness.

Appropriately handle all customer issues and play a positive role in customer recovery.

Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

If closing, control pre-close functions while not compromising service and food quality standards.

Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception

Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.

Back of the House (BOH) – Follow all waste tracking procedures at all times.

BOH – Is aware of food cost and labor cost best practices and works to implement them at all time

Skills

Outstanding communication skills

Outgoing/friendly/patient

Great verbal communicator

Leader (track record of achievement)

Desire for ongoing training/education

Ability to work in a team environment

Results-oriented

Detailed & keenly observant

Ability to make decisions quickly

Ability to motivate others

Proven history of consistently performing at a high level

Competency in area of responsibility

Embodies the Restaurant’s vision

Unquestionable integrity and represents Chick-fil-A well

Lead the business to achieve labor/food cost targets and speed of service goals

Anticipates problems before they happen

Passion for operational excellence in everything you do

Responsible for money, food, labor, and training systems