Director of Talent
Job Title: Director – Talent
Job Type: Full-time
Pay Type: Hourly
Compensation: Competitive
One of the final steps in the hiring process is for candidates to arrange reference calls with former supervisors as well as others we may choose.
Company Overview:
At Chick-fil-A Fair Lakes, we have one goal: re-imagine every part of the restaurant experience to create value for our guests and the community by providing remarkable service. It takes extraordinary leaders who are prepared to push boundaries, break away from old paradigms, and chart a course into unprecedented territory with excellence and strong stewardship of our resources. We’re seeking brave, ambitious, and passionate people who will explore every part of their work and themselves to reach their fullest potential and discover new ways to positively and meaningfully impact both our business and the community.
Corporate Purpose:
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
Our Mission
Our mission is simple - to be "REMARK"able in everything we do.
We are dedicated to delivering value to our guests through remarkable experiences by continuously developing our team and the infrastructure, systems, and training programs that serve and support our team and their experience.
Community Impact
We also seek to have a meaningful impact on the Fair Lakes community both inside and outside the walls our restaurant. Through partnerships with local schools and community organizations, we take action to help shape a remarkable future for the Fair Lakes community.
Role Summary:
The Director of Talent is responsible for overseeing the people department and about 50-60 employees at Chick-fil-A Fair Lakes. The position reports to the Owner/Operator or the Director responsible for overseeing the position. The mission of the Director of Talent is to pack the organization with superior talent at every level. The overall standard is to have over 75% high performers in all jobs. The Director of Talent will have the responsibility for creating (in collaboration with other leaders) and implementing best practices in talent acquisition, training programs, talent development & succession planning, culture & talent operations, and administration. This role will have the responsibility for creating and implementing a highly effective talent management process that holds all personnel accountable for achieving critical measures of success. The Director of Talent will be held accountable to specific measures in the the following critical areas:
Retention rate
Quality of external hires
Quality of promotions
Increase the percentage of internal promotions
Succession/transition planning
Internal credibility
Reduce recruiting expenses
Create a High Performing Talent Stewardship team.
General Responsibilities:
Maintain superior alignment of vision and operations with Operator and leadership team.
Develop a sustainable restaurant culture of growth minded Team Members and Leaders. A compelling culture of superior product knowledge, stewardship, excitement, engagement, and excellence. Incorporate this into training, ongoing development, communications, and everyday culture.
Participate in and make significant contributions to Director meetings.
Create a center of excellence for each area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout the Chick-fil-A chain and the entire industry.
Intentionally develop and influence leaders in such a way that they are operating as motivated, high performance teams that embody the vision and values of the business. This should be happening each and every day through goal-setting, coaching, and regular performance feedback.
Oversee and improve new hire onboarding process.
Create, develop, oversee, and maintain and Unit Policy Handbook and hold Managers, Team Leaders, and Team Members accountable to compliance.
Perform necessary discipline for actions that do not meet minimum employment standards and expectations and execute documentation for all team members who fail to meet those standards.
Verify that all Managers, Team Leaders, and Team Members are performing appropriate discipline for actions that do not meet employment standards as well as violations of the Unit Policy Handbook.
Monitor risk management as it relates to HR and builds awareness about safety and ensure rigorous compliance.
Oversee recruiting, retention and turnover and meet or exceed annual goals.
Talent Stewardship Responsibilities:
Enthusiastically represent the Chick-fil-A brand to the Fair Lakes community and build long-term relationships with people.
Establish long-term recruitment pipelines.
Energize talent by intentionally influencing, building, and maintaining a compelling culture that produces long-term relationships and high performance teams.
Serve as talent development advisor to owner/operator and develop and execute long-term vision and strategic plan for recruiting and developing extraordinary talent.
Build a Human Resources annual plan and budget to include talent acquisition and talent stewardship/development, recruiting, and employee care, amongst other responsibilities that maximizes both profit and effectiveness.
Support the Team Members by overseeing all matters related to human resources and leading recruitment, selection, onboarding, offboarding, training, coaching, mentoring, feedback, compensation, employee care and employer branding.
Superior knowledge of purpose, vision, mission, strategy, operations, and products, and is able to lead effectively with vision and purpose and weave core strategy into day-to-day conversations and create organizational alignment.
Oversee all uniform tracking, ordering, deductions, and distribution.
Assist with various payroll responsibilities including maintaining payroll notes, tracking all deductions, verifying time detail reports and fixing time punch errors, inputting direct deposit and other paperwork, etc).
Organize and maintain office and employee files and ensure legal compliance (Fairfax County, DOL, etc).
Design, develop, oversee, maintain, and assist with employee review and feedback system, ensuring feedback is relevant, timely, and recorded.
Oversees and manages existing recruitment and development programs and systems including internships, leadership development, and certified trainers.
Carefully craft compelling and accurate job descriptions and clarify roles for all positions.
Oversee talent selection, talent acquisition, and talent development processes that intentionally generate enthusiasm for the Chick-fil-A brand.
Monitor HR related emails
Monitor, document, and track any and all employee discipline and any employee policy violations.
Work closely with the Operator to proactively mitigate risk and respond to any HR-related legal issues (unemployment claims, etc).
Maintain necessary store documentation (phone numbers, pin numbers, labor law posters, MSDS sheets, etc).
Support other efforts in the restaurant as needed.
Skills:
Strategic thinker, goal-oriented, Tech-savvy
Completes all necessary training material.
Great communicator both in handling difficult situations and a diverse team.
Highly organized.
Mature, dependable, and results-oriented.
Very detailed and keenly observant.
Strong communication skills, both verbal and written.
Effective relationship-building skills and maintains a number of business and professional community contacts.
Self-starter, creative, flexible, and able to adapt.
Ability to work well with the public and network.
Outgoing/friendly.
Good business sense, high achiever.
Affinity for sales building and increasing return on investment.
Good negotiation skills.
Strong project/time management skills.
Strong follow-through on assignments, tasks, and deadlines with minimal supervision.
Proven history of consistently performing at a high level.
Going the second mile is second nature.
Able to lift 40 – 60 pounds on a consistent basis.
Ability to work well independently and in a team environment.
Servant spirit and attitude with a strong sense of stewardship.
Ability to anticipate and solve problems and resolve conflicts.
Ability to see the big picture yet know where and how the pieces fit together.
Ability to budget resources – labor, money, time – to achieve business and organization goals, vision, and objectives.
Effective organizational skills to keep track of multiple priorities, tasks, situations, and people.
Possess the desire to be a life-long learner and has the willingness and humility to learn.
Passionate about building relationships.
Specific Experience:
Required:Bachelor’s degree or above, preferably in business or human resources field of study.
Required: Strong analytical and problem solving skills
Preferred Qualifications:
Experience as a leader of food service operations.
Years of Experience: 2
This person must have or be willing to gain thorough understanding of operations in a Chick-fil-A restaurant.
21+ years old