Incredible opportunity for a high energy trainer to specialize in restaurant training for Chick-fil-A Fair Lakes!
Certified Trainers at Chick-fil-A Fair Lakes partner with operational leaders and supervisors, departmental directors, and the Owner/Operator to effectively train, coach, and develop both new and existing restaurant staff in operations, hospitality, and all other associated positions at Chick-fil-A Fair Lakes. Individuals selected for the position will have the opportunity to build and grow strong business relationships and in-depth understanding of the business as well as achieving delivery on assigned accountabilities. Trainers who become certified by CFA, Inc. will also have the opportunity to travel at least 3 times throughout the year to train at various Grand Opening opportunities throughout the country.
Job Title: Certified Trainer – Training Programs
Job Type: Part-Time or Full-time
Pay Type: Hourly
Compensation:
$11/hr once Certified by CFA Fair Lakes while working at Chick-fil-A Fair Lakes
$16/hr once Certified by CFA, Inc and while working on behalf of CFA, Inc.
Travel: Less than 10%
One of the final steps in the hiring process is for candidates to arrange reference calls with former supervisors as well as others we may choose.
Company Overview:
At Chick-fil-A Fair Lakes, we have one goal for our training: re-imagine every part of the training and team member experience to create value for our team and the community by providing remarkable service and experiences. It takes extraordinary leaders who are prepared to push boundaries, break away from old paradigms, and chart a course into unprecedented territory with excellence and strong stewardship of our resources. We’re seeking brave, ambitious, and passionate people who will explore every part of their work and themselves to reach their fullest potential and discover new ways to positively and meaningfully impact both our business and the community.
Corporate Purpose:
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
Our Mission
Our mission is simple - to be "REMARK"able in everything we do.
We are dedicated to delivering value to our guests through remarkable experiences by continuously developing our team and the infrastructure, systems, and training programs that serve and support our team and their experience.
Community Impact
We also seek to have a meaningful impact on the Fair Lakes Chick-fil-A Fair Lakescommunity both inside and outside the walls our restaurant. Through partnerships with local schools and community organizations, we take action to help shape a remarkable future for the Fair Lakes community.
Overview:
The Certified Trainer Program is designed for Chick-fil-A Fair Lakes Team Members and Restaurant Leaders who have a gift and a passion for training and developing others. Once selected for the program, Certified Trainers commit to serve at 3 or more Grand Openings, Company Operated Restaurant Transitions, or Licensee Grand Openings each calendar year.
If selected, the certification process includes first becoming a Team Member at Chick-fil-A Fair Lakes by completing training, passing required tests with 90% or higher, and completing Phase 2 training chart. Then, the Team Member will spend a minimum 3-6 months of becoming proficient in the operations as well as gaining knowledge of Chick-fil-A standards and procedures. The certification process then includes another 3-6 months of training, practicing, and recalibrating on procedural knowledge and Chick-fil-A Fair Lakes standards. After completing Chick-fil-A Fair Lakes certification process, trainers may choose to apply to become certified by Chick-fil-A, Inc. if they meet all of the requirements.
The Mission of a Certified Trainer:"To serve the Chick-fil-A brand by equipping Team Members with the resources and skills to execute Operational Excellence and to bring the Chick-fil-A culture to Chick-fil-A Fair Lakes through Team Member training and coaching."
Certified Trainer Profile:
KNOWLEDGE
Foundation: Demonstrates a working knowledge of values and procedures
Growth Mindset: Shows an eagerness and ability to learn quickly
Work Ethic: Committed to executing operating standards all day, every day
Resources: Incorporates resources into all training experiences
TRAINING SKILL
Communication: Engages others clearly and effectively using appropriate verbal and nonverbal communication
Emotional Intelligence: Adjusts training approach to accommodate learning needs
Accountability: Consistently seeks and provides accurate and timely feedback
Strategic: Plans to utilize and leverages training tools to facilitate learning
SPEED & ACCURACY
Proactivity: Assesses needs and takes initiative
Flexibility: Adjusts quickly to changes and remains calm under pressure
Efficiency: Demonstrates effective time management skills
High Standards: Strives for personal excellence
LEADERSHIP
Integrity: Displays honesty and upholds Chick-fil-A standards
Professionalism: Exhibits maturity in communication and behavior
Ownership: Takes responsibility for the outcomes of decisions
Coach: Influences others to achieve greater performance and outcomes
ATTITUDE
Enthusiasm: Exhibits a passion for training and excitement for Chick-fil-A
Teamwork: Enjoys collaboration and serving others
Respect: Shows consideration and appreciation with authority, peers, and trainees
Optimism: Represents the brand by exhibiting positivity and encouragement
Responsibilities:
Training Schedule Expectation
Although trainers have their preference of Full-Time or Part-Time, most training at Chick-fil-A Fair Lakes occurs during the evening hours between 4pm-11pm. For candidates to accelerate their progress through the certification process, open or evening availability will be most advantageous.
Travel Requirement & Expectation
Trainers who are certified by Chick-fil-A, Inc. are required to fulfill three (3) service opportunities each year. Certified Trainers can sign up for assignments anywhere in the United States where a service opportunity is taking place. They should prepare to be away for 1-2 weeks at time for at least 3 service opportunities a year. Assignment lengths may vary in order to accommodate the needs of the business.
Service opportunities include:
• Chick-fil-A Grand Openings• Company Operated Restaurant ("COR") Transitions• Chick-fil-A Licensing Grand Opening
Certified Trainer Integrity
Certified Trainers commit to positively represent the Chick-fil-A brand and embodying the Certified Trainer role description in every situation where they serve.
To maintain the integrity of the program and ensure the highest quality of training and service, Certified Trainers may be removed from the program if they are not able to fulfill their service commitment or uphold the character requirements.
Minimum Qualifications to become certified by Chick-fil-A, Inc:
Must be 18 years of age or older
Must have been employed by a Chick-fil-A Operator for the past 6 months.
Must achieve a 90% or higher on the Certified Trainer Knowledge Test (90% or higher)
The test includes 75 questions from Back of House & Front of House procedures
The test is open eTrain; Please feel free to consult eTrain as a resource
There is no limit to the number of attempts; However, a user will be unable to access the test for 24 hours following an attempt
The test should be completed without interruption as the test will time out and all unsaved answers will be lost.