Company Overview:
At Chick-fil-A Fair Lakes, we have one goal: re-imagine every part of the restaurant experience to create value for our guests and the community by providing remarkable service. It takes extraordinary leaders who are prepared to push boundaries, break away from old paradigms, and chart a course into unprecedented territory with excellence and strong stewardship of our resources. We’re seeking brave, ambitious, and passionate people who will explore every part of their work and themselves to reach their fullest potential and discover new ways to positively and meaningfully impact both our business and the community.
Corporate Purpose:
To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.
Our Mission
Our mission is simple - to be "REMARK"able in everything we do.
We are dedicated to delivering value to our guests through remarkable experiences by continuously developing our team and the infrastructure, systems, and training programs that serve and support our team and their experience.
Community Impact
We also seek to have a meaningful impact on the Fair Lakes community both inside and outside the walls our restaurant. Through partnerships with local schools and community organizations, we take action to help shape a remarkable future for the Fair Lakes community.
The General Manager’s (GM) job is to oversee all operations of the business. Responsibilities include: protecting all interests of the operator, maximizing operational excellence, training activities, marketing and profit generating procedures.
Next to the Operator, the General Manager exemplifies the actions, decision-making skills and responsibilities of operating a successful restaurant. The GM’s role is critical in setting the overall tone and atmosphere of the restaurant across every business day part. Selecting talent, developing skills and building community is a constant thought in the mind of this leader. This tireless individual must be a teacher at heart and must be energized by a quick-paced environment. The General Manager must be engaged in the following 5 areas:
Vision
Execute the vision of the operator
Commitment to personal growth and development.
Work closely with operator to develop and track an Individual Development Plan (IDP) for General Manager and for other leaders in the restaurant.
Strategize restaurant growth as a High Performance Leadership Team (HPLT)
Identify and share short-term and long-term goals at all levels in the organization
Create various plans to achieve these goals throughout the organization.
People
Recruit, select, coach and develop to potential
Focus on the leadership development of the team
Support Training Director (TD) in implementing sound individualized training and development. Coordinate training feedback of new team members to the TD and all CTs.
Observe, support, teach, model, measure and provide feedback on every aspects of the CREATE RAVING FANS Strategy.
Properly address both positive and negative Results and Relationships throughout the organization
Work closely with other members of the leadership team and operator to develop and implement continuous improvement plan for the development of all leaders, ambassadors, contributors, emerging leaders and employees.
Quality & Customer Experience
Support and communicate CREATE RAVING FANS strategy
Lead execution of CREATE RAVING FANS strategy
Use RQA, ROE and CEM tools to measure and improve OE and ensure proper FDA and local food safety standards are practiced all day every day by everybody everywhere.
As a steward, oversee all facilities and ensure equipment is in proper working order. Develop strategy to ensure food safety standards exceed local and FDA food code standards
Work closely with operator to develop continuous improvement plans for quality and customer experience.
Sales & Brand Growth
Work closely with operator and RMD to develop and implement strategies to grow customer count, check average and outside sales.
Support RMD in the execution of the mall marketing plan.
Cultivate an environment that leverages our Raving Fans Strategy
Use our known marketing and operational strengths and opportunities to grow sales and brand recognition
Look for opportunities to share food, cows, our people and influence in our community
Review Scorecard and Scoreboard scores and ensure existing systems are in place to maximize sales and brand growth.
Seek and develop strategic marketing to build emotional connections that enhance brand awareness.
Work closely with RMD and operator to develop continuous improvement plans for sales and brand growth.
Ensure the hiring, training, development and retention of the best marketing team through continuous training, motivation and development.
Cultivate an atmosphere of heightened brand awareness and CFA Anywhere within our trade area.
Financial Return
Oversee the prudent spending of all financial resources across all variable P&L expense line items.
As a steward, work closely with the operator and the leadership team to develop continuous improvement plans for maximizing fiscal return on investment.
One of the final steps in the hiring process is for candidates to arrange reference calls with former supervisors as well as others we may choose.