Front of House/Hospitality Assistant Director

Key Role:

To ensure the FOH Assistant Director is serving others and impacting their lives in an extraordinary way. Also leading the team to ensure we are delivering a reliably quick and accurate experience.

Key Responsibilities:

The FOH Assistant Director is responsible for:

Speed and accuracy of the FOH staff

Coaching the behaviors of all Team Leaders, Trainers, and Team Members who work in the FOH and Hospitality area. Those behaviors include:

Proper bagging to ensure accurate orders of high-quality food

Proper usage of condiments

Maintaining a clean and organized workplace

The Core Four

Implementing and enforcing innovations that will aid in improving Operational Excellence, i.e., Upstream ordering process and 3rd party sales

Oversee all outside sales and insure they meet all Chick-fil-A standards

All catering orders are pre-prepped and ready at the promised time

Delivering weekly performance reports to leadership team

Communicate often with fellow leaders in areas, such as, Cleaning/Equipment, Training, and Scheduling

Develop creative ways to drive and motivate the team to reach our goals

Develop Training strategies and constantly give feedback to team members

Take time to do the “eye” test. Routinely take a step back, sometimes in secret, and watch operation to ensure it is Remarkable

Understanding the POS System, and how to troubleshoot as needed

Key Goals:

We will know the FOH Assistant Director is successful upon attaining the following:

CEM scores (to be measured in 30 and 90-day increments):

Order Accuracy > 98%

Speed of Service > 75%

Attentive and Courteous Employees > 78%

Interior Cleanliness Scores > 77%

Daily Sales $$ (28-day Average)

Comparison Report goals

Key Traits:

The FOH Assistant Director should:

Work a minimum of 40 hours per week in the restaurant

Allocate at least one hour per week for planning

Focus on systematically and effectively communicating all FOH related goals and success factors to Team Members

Combine critical thinking and practical leadership to create a culture of innovation

Effectively coach and give direction

Enthusiastically and passionately lead the FOH and Hospitality Team