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Front of House Shift Leader

Chick-fil-A Harbor Blvd

Front of House Shift Leader

Costa Mesa, CA
Full Time
  • Responsibilities


    This position is for mid-level management in Front of House (guest facing) at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a full-time (40 hours a week), hourly, non-exempt position with benefits. Each Chick-fil-A Franchise is individually owned and operated.

    This location is also hiring for management positions in Back of House (kitchen facing). If you are interested in a management position in either part of the business, please only apply to one posting. You can mark both Front of House and Back of House on the full application page. For specific job description information regarding management positions in other business parts, please review their individual posting page.

    Please include a resume and cover letter with your application.


    Shift Leader positions will be expected to regularly work eight hour shifts that require availability during either or both morning (5:30am-2pm) or evening (2pm-11:30pm), depending on the needs of the business. Availability can alternate throughout the week, however shift leader positions are responsible for the daily shift operations and logistics of opening and closing the store. A prime candidate will have daily availability during one or both of these times on a regular basis.

    Additionally, shift leaders are expected to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred.

    We are currently prioritizing applicants who have availability between 1:00pm - 11:30pm.

    A minimum of 2 years of leadership experience is preferred. A qualified candidate must be 18 years of age or older.


    Grow, lead, and drive the Front of House (FOH) team towards the collective annual and 90-Day FOH Performance Goals. Be the shining example of our core values in everything you do.


    Be the standard of excellence in all areas of FOH Operations (reference FOH Team Member job description) including opening and closing procedures

    Support and collaborate with the Director of People on all FOH training

    Coach and develop TMs

    including Performance Reviews, the ESRC model, and accountability/discipline processes

    Achieve annual and 90-Day Performance Goals

    Labor management

    shift set up, break management, clock-in/outs, uniform checks etc. including an understanding of California Labor Laws

    Manage all timers and checklists to ensure standards are met

    Cash management

    open, close, final settlements, paid ins and outs


    complete workflow, change fund, transfers, finalizing day, and log cashier settlements

    Navigate all areas of @CFA Home

    Truck order and inventory knowledge

    End of Shift Evaluations

    Guest recovery

    Catering orders and processes

    Know all business analytics for the FOH

    Sales, CEM scores, FC Gaps, Labor Gaps, ERQA etc. and drive towards excellence in each area

    Selflessly serve and collaborate with your SL team, always putting their needs before your own


    1. Remarkable Service

    The FOH team consistently provides professional, friendly guest interactions

    including Core 4, 2nd Mile Service, and use of elevated language throughout a guest’s experience

    The FOH team exhibits a thorough knowledge and ability to utilize the menu, marketing initiatives, sampling, and up-selling strategies

    The FOH team communicates clearly with the BOH and DT teams for seamless operations and guest experience

    All areas under the stewardship of the FOH are sparkling clean at all times

    1. A first-class team

    The FOH team is staffed, trained, and coached every day balancing the needs of personal development and team performance goals

    Be a better boss: be engaged with your team in a tangible and measurable way

    Clearly trickle down and communicate the performance goals from annual, to 90-Day, to shift, so the FOH team is crystal clear about their individual contribution and expectations towards the greater team goals

    Performance reviews are given to each team member every 90 days. The process will take 30 min for each individual. 15 min for preparation and 15 min for review.

    Honesty and clarity are paramount

    Communication is clear and timely. Utilize Flock and other tools to articulately communicate with your leadership and your team about daily issues, encouragement, and other business-related issues


    A heart of service

    Customer focus

    Shows honor, dignity & respect for all


    Coachability & continuous improvement

    Contributing to team success




    Planning and organization

    Ability to multi-task

    Decision making



    Drive for results



    Ability to lift up to 40 pounds

    Ability to carry up to 40 pounds for brief and short distances


    Subsidized Medical Coverage at the Bronze Level.*

    8 Hours of paid vacation, accruable up to two years.*

    24 hours of sick leave per year*

    1 Free meal for each shift worked that is longer than 3 hours**

    50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.**

    • items provided are not available until after 90 days of employment. After 90 days, coverage enrollment and accrual plans begins.** items provided may include additional restrictions or requirements pursuant to the Employee Handbook.


    Starting wage is $15.00, per hour† for applicants with availability restrictions

    Premium starting wage of $16.00, per hour†† is only for applicants with full time availability

    Full time availability means you can work open to close, Monday through Saturday, without restriction.

    † Pay rate will be based on availability and experience. Hours will be given based on performance. High School Diploma or GED equivalent required.†† Pay rate will be based on open availability. Hours will be given based on performance. High School Diploma or GED equivalent required.