READ BEFORE APPLYING:
Thank you for your interest in career opportunities at Chick-fil-A Harbor Blvd.
In light of current county and state COVID-19 mandates impacting our operation logistics, our hiring process may be delayed in response time. All applications received during this time will receive a response from HR when possible.
COVID-19 Hiring Update: 03.16.2020 Rev: 05.08.2020
ABOUT THIS POSITION:
This position is for mid-level management in Back of House (kitchen facing) at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a full-time (40 hours a week), hourly, non-exempt position with benefits. Each Chick-fil-A Franchise is individually owned and operated.
Please include a resume and cover letter with your application.
MINIMUM REQUIREMENTS:
Management positions will be expected to regularly work eight hour shifts that require availability during morning (5:30am-2pm), afternoon (11am-7:30pm), or evening (3:30pm-12am), depending on the needs of the business. Availability can alternate throughout the week. A prime candidate will have daily availability during two or all of these times on a regular basis.
Additionally, managers are expected to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred.
A minimum of 2 years of leadership experience is highly preferred. A qualified candidate must be 18 years of age or older.
MISSION:
Grow, lead, and drive the Back of House (BOH) team towards the collective annual and 90-Day BOH Performance and assist the Back of House Director with managing kitchen operations.
AREAS OF RESPONSIBILITY:
Attendance to assigned work shifts and the punctuality of those shifts are essential
Be the standard of excellence in all areas of BOH operations (reference BOH Team Member job description) including opening and closing procedures
Support and collaborate with the Brand Director on all BOH training
Coach and develop Team Member’s including performance reviews, the ESRC model, and accountability / discipline processes
Coach and support Shift Leaders in process and procedure
Achieve annual and 90-day Performance Goals
Labor management – shift set up, break management, clock-in/outs, uniform checks etc. including an understanding of CA labor laws
Manage all timers and checklists to ensure standards are met
Assist Back of House Director with vendor management
Steward all BOH facilities and equipment per the maintenance schedule
Navigate all areas of CFA Home
Truck order and inventory oversight
End of shift evaluations
Catering orders and processes
Develop and implement GMP, Food Safety programs for all employees
Train employees on proper cleaning procedures and use of chemicals
Audited kitchen standards
Maintain a clean and sanitary kitchen
Utilize best practices by ServeSafe and OC health to document and maintain an above grade commercial kitchen
Know all business analytics for the BOH
Sales, CEM scores, FC gaps, Labor gaps, ERQA etc. and drive towards excellence in each area.
Personal Leadership Development
Selflessly serve and collaborate with your SL team, always putting their needs before your own
EXPECTATIONS:
The BOH team consistently follows all food safety and food quality procedures and standards
Orders are consistently accurate and meet accuracy goals
Orders are consistently fast and meet speed of service goals
The BOH team exhibits a thorough knowledge and ability to utilize all KPS, LEAN, dashboard, and other necessary technologies
The BOH team exhibits a thorough knowledge and ability to utilize and maintain the kitchen facilities and equipment
The BOH team communicates clearly with the FOH and DT teams for seamless operations and guest experience
All areas under the stewardship of the BOH are sparkling clean at all times
Vendors that service the BOH perform at a high level and the resources are properly stewarded
The BOH team is staffed, trained, and coached every day balancing the needs of personal development and team performance goals
Be a better boss: be engaged with your team in a tangible and measurable way
Clearly trickle down and communicate the performance goals from annual, to 90-Day Goals, to shift, so the BOH team is crystal clear about their individual contribution and expectations towards the greater team goals
Performance reviews are given to each team member every 90 days. The process will take 30 min for each individual. 15 min for preparation and 15 min for review. Honesty and clarity are paramount
Communication is clear and timely. Utilize Flock and other tools to articulately communicate with your leadership and your team about daily issues, encouragement, and other business-related issues
COMPETENCIES:
A heart of service
Customer focus
Shows honor, dignity & respect for all
Professionalism
Coachability & continuous improvement
Contributing to team success
Enthusiasm
Reliability
Self-Motivation
Planning and organization
Ability to multi-task
Decision making
Communication
Adaptability
Drive for results
Integrity
Punctuality
Ability to lift up to 50 pounds
Ability to carry up to 50 pounds for brief and short distances
BENEFITS:
Subsidized Medical Coverage.*
8 Hours of paid vacation, accruable up to two years.*
24 hours of sick leave per year**
1 Free meal for each shift worked that is longer than 3 hours***
50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.***
COMPENSATION:
Hired applicants can expect to make between $17.00 - $20.00, per hour †
† Pay rate will be based on availability and experience, and proven track record. Hours will be given based on performance. High School Diploma or GED equivalent required.