ABOUT THIS POSITION:

This position is for a part-time Front of House (guest facing) team member at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a part-time, hourly, non-exempt position. Each Chick-fil-A Franchise is individually owned and operated.

This location is also hiring part-time team members in Back of House (kitchen facing). If you are interested in either part of the business, please only apply to one posting. You can mark both Front of House and Back of House on the full application page. For specific job description information regarding part-time positions in other business parts, please review their individual posting page.

Please include a resume with your application.

MINIMUM REQUIREMENTS:

Part-time team member positions will be expected to regularly work four hour, six hour, or eight hour shifts, at various times within the various day parts of morning (5:30am-2pm), mid-day (11am-7pm), or evening (2pm-11:30pm), depending on the needs of the business and store performance goals. A prime candidate will have availability during two or three of these day part times on a regular daily basis. Availability can alternate throughout the week.

Additionally, part-time team members are desired to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred.

We are currently prioritizing applicants who have availability between 5:30am - 3pm.

As this is an entry level position, previous work experience is not required, but it is preferred. A qualified candidate must be 16 years of age or older.

MISSION:

Maintain a laser focus on the guest. Create a remarkable experience for every guest every time.

AREAS OF RESPONSIBILITY:

Take orders

Expedite/bag

Deliver meals to guests

Assist guests needs

Maintain a sparkling clean dining room with a welcoming atmosphere.

Monitor and clean the playground, restrooms, outdoor patio, and parking lot.

Share and answer questions about the Chick-fil-A brand, food products, CFA One app, catering, and current marketing campaign

Collaborate with team members and fulfill our mission: Excellence Every Day & Care for Everyone

Achieve annual and 90-Day Sprint FOH Performance Goals

EXPECTATIONS:

1. Provide Remarkable Service

Provide a professional and friendly guest interaction including Core 4, 2nd mile service and use the language of hospitality throughout a guest’s experience

Expedite/bag orders accurately and expeditiously ensuring seamless communication between FOH, BOH, and delivery

Effectively take orders and help answer guest questions throughout a transaction

Ensure accuracy of orders including proper food and condiments

Communicate effectively with the kitchen and to the customer about wait times

Follow procedures for confirming correct orders and ensuring the guest has all they need to enjoy their meal during table delivery

2. Maintain a Sparkling Clean and Safe Environment

Ensure a clean and inviting dining room environment which includes tables, chairs, flowers, marketing materials, condiment bars, floors, floorboards, walls, windows and ceiling

Ensure a clean and inviting restroom environment which includes sinks, toilets, mirrors, floors, walls, windows, and paper supplies

Ensure a clean and inviting playground environment which includes slides, shoe cubbies, floors, floorboards, walls, windows and ceiling

Ensure a clean and inviting parking lot environment which includes patio tables & chairs, umbrellas, floors, parking lot asphalt and landscape beds

3. CFA Brand & Product Knowledge

Stay current on marketing events, sampling, and the menu

Suggestively sell and up sale to customers in line with marketing strategy

Proficient with POS technology including CFA ONE, mobile ordering, gift cards, and Apple Pay

COMPETENCIES:

A heart of service

Customer focus

Shows honor, dignity & respect for all

Professionalism

Coachability & continuous improvement

Contributing to team success

Enthusiasm

Reliability

Self-Motivation

Planning and organization

Ability to multi-task

Decision making

Communication

Adaptability

Drive for results

Integrity

Punctuality

Ability to lift up to 40 pounds

Ability to carry up to 40 pounds for brief and short distances

BENEFITS:

24 hours of sick leave per year*

1 Free meal for each shift worked that is longer than 3 hours**

50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.**

• items provided are not available until after 90 days of employment. After 90 days, coverage enrollment and accrual plans begins.** items provided may include additional restrictions or requirements pursuant to the Employee Handbook.

COMPENSATION:

Starting wage is $12.25, per hour† for applicants with availability restrictions

Premium starting wage of $14.50, per hour†† is only for applicants with full time availability

Full time availability means you can work open to close, Monday through Saturday, without restriction.

† Pay rate will be based on availability and experience. Hours will be given based on performance.†† Pay rate will be based on open availability. Hours will be given based on performance. High School Diploma or GED equivalent required.