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Operations Director

Chick-fil-A Long Beach Traffic Circle

Operations Director

Long Beach, CA
Full Time
Paid
  • Responsibilities

    Here at Chick-fil-A Long Beach Traffic Circle and 405 & Atlantic our goal is to provide our team members the foundation to pursue their dreams. We are all about creating moments of care for the community of Long Beach with a friendly smile, remarkable food, and meaningful relationships all at our pleasure.

    Overview of Role:

    An Operations Director oversees the execution of all operational strategies in alignment with the vision of Long Beach Traffic Circle. This position works closely with the Operator and Leadership Team to ensure our vision and core values are the foundation on which we grow the business.

    The Operations Director will oversee/collaborate in the areas of:

    Oversees overall Front of House Operations

    Continuous improvement of operations

    Team Member/Leader Development

    Business stewardship

    Long-term business strategy

    Key Responsibilities:

    Overall Responsibilities

    Lead a high-performance team with several levels of leadership to execute daily operations with excellence.

    Manage day-to-day restaurant operations by working hands-on with team members and leaders to ensure excellence in all areas of the business

    Develop and grow team members and leaders by ensuring communication is clear and relationships with the team are positive and strong

    Work closely with the Operator and leadership team to develop and implement business strategies to continue to grow and improve the operation.

    Maintain a work environment that ensures and promotes food safety

    Ensure clarity among different roles/responsibilities within the organization that maximize alignment and effectiveness of our vision as our business grows

    Hold Managers, Leaders, Trainers, and Team Members accountable to quality and operational standards to meet customer experience and profitability goals

    Help the Owner/Operator and Leadership Team grow our business and impact our community.

    Continuous improvement through evaluating customer feedback and observing team member performance

    Implementing policies and procedures to ensure business stewardship

    Ensure quality standards are followed consistently throughout the store. Create a culture of always training and improving

    Ensure consistency and quality standards are followed throughout to provide remarkable food

    Develop a strategy to deliver a great customer experience every time

    Food Safety

    Ensure safety is seen as the most important aspect of the business and a foundational cornerstone for all staff members

    Ensure SAFE Daily Criticals are being completed (2x/day minimum)

    Keep restaurant clean and maintained throughout the day

    Proactively address food safety issues and ensure that proper systems, resources, and approved suppliers are being leverage and maximized to ensure potential risks are eliminated

    Maintain a clean, sanitary environment in BOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.

    Guest Experience

    Develop a strategy to deliver a great customer experience every time

    Ensure hospitality is REMARK-ably executed through second-mile service

    Ensure staff is properly placed in positions through all day parts to create optimal guest experience

    Monitor Customer Engagement survey (CEM) scores. Analyze current trends and identify areas of opportunity. Partner with restaurant leadership teams to deploy tactics to increase customer satisfaction

    Continuously evaluate all guest experiences, and create a culture of continuous improvement and communicate operational improvement ideas to Leadership Team and Operator

    Leadership

    Connect with manager team bi-weekly to guarantee excellence in communication for all initiatives related to the operations of the business

    Consistently grow and develop leaders to pursue excellence both professionally and personally

    Identify and coach leadership candidates in order to develop/maintain a robust leadership pipeline that precedes the growth of the business

    Ensure Team Members feel appreciated and provide a great place to work and grow

    Conduct evaluations for direct reports and provide opportunities to grow within the business

    Lead through influence with an ability to create, maintain and develop relationships

    Ensure employee environment is safe, engaging, and encouraging to align with our vision and values

    Identify areas of improvement through evaluating customer feedback and observing team member performance

    Coach team members in proper procedures and customer relations ensuring team members are displaying a professional attitude at all times

    Continuous Improvement

    Create a culture of continuous improvement by soliciting and implementing new ideas from team members and leaders

    Continuously evaluate store operations and guest experiences to identify areas of opportunity

    Create drive-thru initiatives to improve drive-thru in speed, hospitality and accuracy

    Analyze business data and trends to identify potential business improvements

    Stewardship

    Implement policies and procedures to reduce costs, increase productivity, & promote sales.

    Monitor labor and food gap, increasing productivity, and growing transaction/ car count per hour in drive-thru and walk-up window

    Ensure the restaurant is stewarding all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness

    Exemplify stewardship through fiduciary management of the business’s two largest financial resources – food and labor.

    Additional Responsibilities:

    Provide input and complete buy-in to the vision set forth in the restaurant by the leadership team and operator

    Create weekly schedule, manage team members time off, and manage overall labor

    Have a forward-thinking mentality to stay ahead of the business and not reacting to the business

    Be an ambassador for the brand by upholding the Chick-fil-A culture and standards

    Additional duties as assigned by Operator or Leadership team

    Partake in interviews for front of house team members

    Hold FOH team members accountable to all policy standards, for example timeliness, grooming, cell phones, uniforms etc.

    Skills:

    Demonstrates loyalty, integrity, motivation, dependability, empathy and professionalism

    A passion for people, training, coaching, service, and development

    Able to lead, coach and delegate a team of individuals in a fast pace environment

    Able to make quick decisions with the restaurant's best interest in mind

    Eagerness to learn and improve yourself

    Experience developing and coaching leaders

    Ability to pay attention to details

    Possesses a relentless desire to succeed

    Embodies servant-leadership and growth-mindset

    Hard-working, detail-oriented individual who will take ownership

    Perceptive and able to determine needed ongoing changes to the business

    Effectively coach and give feedback with enthusiasm and energy

    Positively impact the people and culture with high integrity and purpose

    Humble; willing to do tasks that others might consider beneath them

    Provides excellent customer service; evident that you love what you do

    Requirements:

    Bachelor's degree or above, preferably in a business or hospitality

    Experience as a leader food service operations/ Hospitality Industry

    Years of Experience: 3-5

    This person must be skilled in time management.

    This person must be self-directed and highly organized.

    This person must master all knowledge and skills of every position in the Restaurant.