Here at Chick-fil-A Long Beach Traffic Circle and 405 & Atlantic our goal is to provide our team members the foundation to pursue their dreams. We are all about creating moments of care for the community of Long Beach with a friendly smile, remarkable food, and meaningful relationships all at our pleasure.
Overview of Role:
An Operations Director oversees the execution of all operational strategies in alignment with the vision of Long Beach Traffic Circle. This position works closely with the Operator and Leadership Team to ensure our vision and core values are the foundation on which we grow the business.
The Operations Director will oversee/collaborate in the areas of:
Oversees overall Front of House Operations
Continuous improvement of operations
Team Member/Leader Development
Business stewardship
Long-term business strategy
Key Responsibilities:
Overall Responsibilities
Lead a high-performance team with several levels of leadership to execute daily operations with excellence.
Manage day-to-day restaurant operations by working hands-on with team members and leaders to ensure excellence in all areas of the business
Develop and grow team members and leaders by ensuring communication is clear and relationships with the team are positive and strong
Work closely with the Operator and leadership team to develop and implement business strategies to continue to grow and improve the operation.
Maintain a work environment that ensures and promotes food safety
Ensure clarity among different roles/responsibilities within the organization that maximize alignment and effectiveness of our vision as our business grows
Hold Managers, Leaders, Trainers, and Team Members accountable to quality and operational standards to meet customer experience and profitability goals
Help the Owner/Operator and Leadership Team grow our business and impact our community.
Continuous improvement through evaluating customer feedback and observing team member performance
Implementing policies and procedures to ensure business stewardship
Ensure quality standards are followed consistently throughout the store. Create a culture of always training and improving
Ensure consistency and quality standards are followed throughout to provide remarkable food
Develop a strategy to deliver a great customer experience every time
Food Safety
Ensure safety is seen as the most important aspect of the business and a foundational cornerstone for all staff members
Ensure SAFE Daily Criticals are being completed (2x/day minimum)
Keep restaurant clean and maintained throughout the day
Proactively address food safety issues and ensure that proper systems, resources, and approved suppliers are being leverage and maximized to ensure potential risks are eliminated
Maintain a clean, sanitary environment in BOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.
Guest Experience
Develop a strategy to deliver a great customer experience every time
Ensure hospitality is REMARK-ably executed through second-mile service
Ensure staff is properly placed in positions through all day parts to create optimal guest experience
Monitor Customer Engagement survey (CEM) scores. Analyze current trends and identify areas of opportunity. Partner with restaurant leadership teams to deploy tactics to increase customer satisfaction
Continuously evaluate all guest experiences, and create a culture of continuous improvement and communicate operational improvement ideas to Leadership Team and Operator
Leadership
Connect with manager team bi-weekly to guarantee excellence in communication for all initiatives related to the operations of the business
Consistently grow and develop leaders to pursue excellence both professionally and personally
Identify and coach leadership candidates in order to develop/maintain a robust leadership pipeline that precedes the growth of the business
Ensure Team Members feel appreciated and provide a great place to work and grow
Conduct evaluations for direct reports and provide opportunities to grow within the business
Lead through influence with an ability to create, maintain and develop relationships
Ensure employee environment is safe, engaging, and encouraging to align with our vision and values
Identify areas of improvement through evaluating customer feedback and observing team member performance
Coach team members in proper procedures and customer relations ensuring team members are displaying a professional attitude at all times
Continuous Improvement
Create a culture of continuous improvement by soliciting and implementing new ideas from team members and leaders
Continuously evaluate store operations and guest experiences to identify areas of opportunity
Create drive-thru initiatives to improve drive-thru in speed, hospitality and accuracy
Analyze business data and trends to identify potential business improvements
Stewardship
Implement policies and procedures to reduce costs, increase productivity, & promote sales.
Monitor labor and food gap, increasing productivity, and growing transaction/ car count per hour in drive-thru and walk-up window
Ensure the restaurant is stewarding all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness
Exemplify stewardship through fiduciary management of the business’s two largest financial resources – food and labor.
Additional Responsibilities:
Provide input and complete buy-in to the vision set forth in the restaurant by the leadership team and operator
Create weekly schedule, manage team members time off, and manage overall labor
Have a forward-thinking mentality to stay ahead of the business and not reacting to the business
Be an ambassador for the brand by upholding the Chick-fil-A culture and standards
Additional duties as assigned by Operator or Leadership team
Partake in interviews for front of house team members
Hold FOH team members accountable to all policy standards, for example timeliness, grooming, cell phones, uniforms etc.
Skills:
Demonstrates loyalty, integrity, motivation, dependability, empathy and professionalism
A passion for people, training, coaching, service, and development
Able to lead, coach and delegate a team of individuals in a fast pace environment
Able to make quick decisions with the restaurant's best interest in mind
Eagerness to learn and improve yourself
Experience developing and coaching leaders
Ability to pay attention to details
Possesses a relentless desire to succeed
Embodies servant-leadership and growth-mindset
Hard-working, detail-oriented individual who will take ownership
Perceptive and able to determine needed ongoing changes to the business
Effectively coach and give feedback with enthusiasm and energy
Positively impact the people and culture with high integrity and purpose
Humble; willing to do tasks that others might consider beneath them
Provides excellent customer service; evident that you love what you do
Requirements:
Bachelor's degree or above, preferably in a business or hospitality
Experience as a leader food service operations/ Hospitality Industry
Years of Experience: 3-5
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.