Here at Chick-fil-A Long Beach Traffic Circle and 405 & Atlantic our goal is to provide our team members the foundation to pursue their dreams. We are all about creating moments of care for the community of Long Beach with a friendly smile, remarkable food, and meaningful relationships all at our pleasure.

Role Summary

The 2nd Mile Leadership Development Program is an immersive 2-year program to gain firsthand leadership experience working for a small business. During the first year of the program, candidates will learn the foundation and basics of working at Chick-fil-A. For the second year of the program, candidates will partake in a leadership rotational program to gain further leadership experience in areas that they interested in. Throughout the program candidates will have the opportunity to meet with different Directors, participate in metric-based projects, and attend leadership classes. The goal of this program is that at the end, candidates will be a well-developed leader capable of launching into a career with Chick-fil-A or any other organization.

Overall Skills taught in Program

Participants will grow in their understanding and experience of self-development, personal and professional priority management, emotional intelligence, and leveraging strengths

Participants will be equipped and experience leading an organization by creating goals around key business metrics, developing and maintaining business systems

Participants will grow in their understanding and experience of self-development, personal and professional priority management, emotional intelligence, and leveraging strengths.

Participate in rotational program, catered to participants interests to learn different aspects of the business.

Overall Responsibilities

Always adhere to all company policies and procedures

Be a team player in all aspects of the operations

Display good stewardship and a sense of ownership for the business

Show up on time, have a great attitude and work hard for your entire shift.

Maintain vision alignment with the Operator and the leadership team

Year One General Responsibilities

Learn all positions as a front of house team member

Learn all positions as a back of house team member

Learn how to run shift and operate as a Front of House Manager

Take part in DiSC assessment to understand communication style and how to better communicate with others

Participate in metric-based project to improve metrics in a specific area of operations

Attend a Chick-fil-A grand opening

Participate in monthly leadership engagement sessions with Leadership team to learn about different leadership topics and learn best practices.

Partake in leadership reading list to learn about different leadership topics

Second Year General Responsibilities

Partake in rotational program at director level based on business interest, 3 months in 3 different Director positions

Participate in 2 metric-based project to improve metrics in a specific area of operations

Attend a Chick-fil-A grand opening

Participate in monthly leadership engagement sessions with Leadership team to learn about different leadership topics and learn best practices.

Attend resume and interview prep classes

Front of House Team Member Responsibilities

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Deliver portions that are correct and meet all weight and presentation expectations.

Execute FIFO (First In, First Out) model is being followed.

Protect the customer experience by ensuring packaging, food presentation and quality is top level.

Appropriately handle all customer issues and play a positive role in customer recovery.

Constantly improve yourself by finding ways to do your work better and faster.

Back of House Team Member Responsibilities

Prepare, cook and present food safely, quickly and efficiently, meeting our standards

Assist in keeping the kitchen clean, hygienic and tidy, at all times

Keep up to date with current promotions and new products

Work safely around kitchen equipment and report any maintenance issues to the Manager on Duty or Kitchen Supervisor

Maintain personal knowledge by completing in-house training to include annual re-certification

Carry out instructions given by the management team and operator

Manager Responsibilities

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

Ensure stewardship systems are taking place throughout the restaurant

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

Support the Director of Operations - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.

Oversee speed of service and completion of goals.

Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high-performance teams throughout the restaurant.

Be intentional in performing daily goal setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Responsible cash management during shifts

Ensure coordination between front and back leaders

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Requirements

Must be fully available

Available to work 40+ hours a week

Bachelor’s Degree or higher

Understand the expectation of Chick-fil-A customer service standards and operational excellence

Willingness to learn and grow

24-month commitment

Proficient Computer skills, including Microsoft

Works well in a fast-paced environment

Preferred Requirements

Bachelor’s Degree in Business and/or Hospitality

Prior experience in the hospitality industry

No prior leadership experience required, but prior experience is a plus