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Front of House Team Member

Chick-fil-A Long Beach Traffic Circle

Front of House Team Member

Long Beach, CA
Part Time
Paid
  • Responsibilities

    At Chick-fil-A Long Beach Traffic Circle and 405 and Atlantic, we don’t simply hire “cashiers”, we employ Hospitality Professionals. A Hospitality Professional is someone who is gifted in hospitality and who wants to further develop their gift in a professional setting. You will receive hospitality training from the #1 Restaurant Brand in the country (voted by the American Customer Satisfaction Index) and gain real experience serving guests in our fast-paced yet hospitable environment. At Chick-fil-A, a Team Member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds.

    Role Summary

    Support our Front of House areas including Cashier, Dining Room Hospitality, Dining Room Cleanliness, Meal Delivery, Expediting and Drive Thru Operations.

    General Responsibilities

    Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

    Deliver portions that are correct and meet all weight and presentation expectations.

    Execute FIFO (First In, First Out) model is being followed.

    Protect the customer experience by ensuring packaging, food presentation and quality is top level.

    Appropriately handle all customer issues and play a positive role in customer recovery.

    Show up on time, have a great attitude and work hard for your entire shift.

    Constantly improve yourself by finding ways to do your work better and faster.

    Proactively pursue the certification process and look for opportunities to be cross-trained.

    Be responsible to fill your shift if you are not able work.

    Ensure your appearance is in compliance with the Handbook

    Be a team player

    Display good stewardship and a sense of ownership for the business

    Requirements

    Available to work a minimum of 10 hours per week

    Understand the expectation of Chick-fil-A customer service standards and operational excellence.

    Skills

    Outgoing and fun

    Great attitude

    Hard working

    Dependable

    Honest

    Demonstrate leadership attributes

    Team-player

    Positive attitude & role model

    Responsive to team’s needs

    Takes initiative

    Works to serve others

    Motivated to grow and to learn

    Great verbal communicator

    Outgoing/friendly/patient

    Desire for ongoing training/education

    Detailed & keenly observant

    Passion for procedural discipline