Here at Chick-fil-A Long Beach Traffic Circle and 405 & Atlantic our goal is to provide our team members the foundation to pursue their dreams. We are all about creating moments of care for the community of Long Beach with a friendly smile, remarkable food, and meaningful relationships all at our pleasure.
The Shift Leader manages expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership/management of staff positioning, hospitality, and cleanliness. This position works closely with the Managers and Directors to ensure operational goals are met and that our team members are equipped and led to be successful.
Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.
Lead by example, setting the standard for doing things the Chick-fil-A way.
Ensure fellow Shift Leaders are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.
Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift.
Collaborate with other Shift Leaders on best practices and areas of opportunity to ensure business growth and smooth operation.
Monitor product quality to ensure that guests receive the best product through each and every transaction.
Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
Maintain a clean restaurant that is conducive to remarkable experiences.
Ensure strategic placement of team members to ensure optimal guest experience at all times.
Work with team members to properly steward restaurant equipment.
Communicate equipment repair needs to Directors of Operations.
Effectively manage productivity throughout each shift.
Monitor and reduce waste through proactive coaching and by setting the example.
Work closely with Managers, Directors and fellow leads to ensure purposeful communication and coaching of team members.
Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them.
Position team members correctly to execute restaurant goals.
Coach and encourage team members in order to foster growth.
Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.
o Ensure that table touch-ins are executed by our team every 15 minutes.
o Check restrooms every 30 minutes and refresh after peak periods.
o Check/maintain restaurant exterior every 60 minutes.
Work 20+ hours a week
Must be available to work nights
Understand the expectation of Chick-fil-A customer service standards and operational excellence
1+ years of leadership experience
Outgoing and fun
Demonstrate leadership attributes
Positive attitude & role model
Responsive to team’s needs
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline