TEAM MEMBER:
Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Deliver portions that are correct and meet all weight and presentation expectations.
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Proactively pursue the certification process and look for opportunities to be cross-trained.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the business
Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.
BOH -- Track waste and store according to procedure.
Requirements
Minimum hiring age: 16 years old
Available to work a minimum of 15 hours per week
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Skills
Outgoing and fun
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis
Cash handling capabilities
TEAM LEADER:
Role Summary
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
Oversee a particular function of the restaurant (see below) while working your scheduled shift.
Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
Shift management – breaks, communication, call-off management, discipline, reward & recognition
Consistently coach and mentor team members around estabilished procedures and best practices.
Empower, encourage and provide feedback to team members on a daily basis
Ensure all team members on shift are aware of plan for the day.
Ensure store is neat, clean and organized at all times.
Train team to present food to guests with neatness and attractiveness.
Appropriately handle all customer issues and play a positive role in customer recovery.
Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
If closing, control pre-close functions while not compromising service and food quality standards.
Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
Back of the House (BOH) – Follow all waste tracking procedures at all times.
BOH – Is aware of food cost and labor cost best practices and works to implement them at all time
Skills
Outstanding communication skills
Outgoing/friendly/patient
Great verbal communicator
Leader (track record of achievement)
Desire for ongoing training/education
Ability to work in a team environment
Results-oriented
Detailed & keenly observant
Ability to make decisions quickly
Ability to motivate others
Proven history of consistently performing at a high level
Competency in area of responsibility
Embodies the Restaurant’s vision
Unquestionable integrity and represents Chick-fil-A well
Lead the business to achieve labor/food cost targets and speed of service goals
Anticipates problems before they happen
Passion for operational excellence in everything you do
Responsible for money, food, labor, and training systems
Requirements
Available to work a minimum of 40 hours a week with Saturday availability
Have previous experience in cash handling and management
have experience with Smartphones and App technology