Role Summary:

A Hospitality Professional is a hardworking and productive individual who consistently meets all the following expectations of Professionalism, Productivity, Commitment, and Responsibilities

Wage: $14/hr

Professionalism

• On time, in uniform every shift

• Can be counted on to make all scheduled shifts

• Clocks in at scheduled shift, not before or after scheduled shift time

• Uses phone for work purposes and does not abuse privilege

• Uses time wisely, commitment to working if on the clock

• Aware of uniform and guest perception while off the clock

Productivity

• Highly productive and effective at multi-tasking

• Competency to do any task/position in front of house

• If not serving a guest, is performing table touch-ins, cleaning and finding other tasks to complete, not standing around waiting for the next order (finds things to do rather than waiting to be instructed)

• Works at a level of productivity to meet business productivity and labor cost goals

Commitment

• General open availability with few exceptions

• Consistently scheduled for 40 hrs/week (based on availability and performance)

• Willing to do any task/position

• Accountable to their team members, managers, directors by handling their fair share of the work

• Flexibility in schedule and break times in order to best serve the guest and business needs

• Works to obtain defined business and performance goals

• Committed to creating and maintaining a positive culture

• Committed to always striving for excellence

• Committed to building up those around him/her

• Committed to keeping a clean front counter and dining room

Job Responsibilities

• Perform all positions with excellence and speed

• Adept at performing an eRQA test

• Completed Pathway training for all front of house areas

• Knowledgeable of menu and ingredients

• Ability to suggest and recommend options to better serve the guest

• Anticipate guest needs and proactively serve

• Execute 2nd Mile Service requirements (genuine, proactive, personal)

• Adept at counting down a drawer

• Adept at counting the safe and closing the day

• Adept at cleaning lemonade dispensers

• Adept at cleaning ice cream machine

• Adept at performing all table-touch in and dining room tasks

• Adept at performing opening set-up tasks

• Adept at performing closing tasks

• Adept at answering phone and taking a catering order

• Adept at handling guest complaints and performing guest recovery

• Adept at all register functions (performing refunds, printing nutritional information, reprinting receipts, etc.)

• Must be able to work full-time, 40 hours per week

• Must be available to work Fridays and Saturdays

• Must be professional