Chick-fil-A Hospitality / Guest Services Professional

Chick-fil-A Mall of America, Bloomington, MN

Chick-fil-A Mall of America is looking for an encouraging, joyful, and energetic person to join our team as the Guest Services Professional. The Guest Services Professional spends most of the time in the dining area taking our hospitality and service to the next level.

Who We Are:

A NEW restaurant, opened October 2017

One of the fastest-growing quick-service restaurants in the country, with over 2,100 locations

Industry leader in Hospitality & Customer Service

Faith-based, family-owned company

The Chick-fil-A Mall of America team offers for part-time Team Members:

Access to Scholarships up to $2500 per year

Sundays Off

Free Food

Positive Work Environment

Career Advancement/Leadership Growth Opportunity

Easy Transportation: Close Parking and stops at MOA for both Light Rail Metro Bus Stops

Position Type: Part-Time

Pay Type: $11 /hr depending on availability

Duties and Responsibilities:

Greeting and serving guests with enthusiasm, courtesy, and hospitality

Ensure guest complaints are resolved properly and swiftly

Go the 2nd mile in taking care of guests who may require additional assistance

Must be willing to learn and apply B.L.A.S.T. (believe, listen, apologize, solve, and thank you!) principle in addressing guest complaints. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions

Maintains a clean dining area for Chick-fil-A Mall of America guests

Refreshes beverages and provides guests with mints and hand wipes

Interact with all guests, from children to adults

Surprise and delight guests with treats for special occasions

Must love to smile and connect with people

Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50lbs.

Model and support clear communications between the front counter and dining room staff

Required Skills:

Outgoing, friendly personality

Ability to multitask and hustle throughout the dining room

Ability to work at a quick, yet efficient and thorough pace

Team-oriented, adaptable, dependable, and strong work ethic

Positive attitude

Customer service-oriented

Ability to communicate effectively with guests and team members

Honors and encourages others to follow the visions and values of the restaurant