Chick-fil-A Maplewood is seeking a Hospitality Director to oversee front-of-house operations and lead the hospitality team to exceed service goals.
Position Type: Full-Time
Pay Type: $18.00/hr - $20.00/hr
Benefits:
Health benefits (Full-time)
401k retirement plan + employer match
Monthly bonus program
Paid time off (Full-time)
Sundays off
Positive work environment
Food discounts
Scholarship opportunities (Full-time)
Career advancement opportunities with Leadership Development Program
Responsibilities:
Serve as a hospitality and service subject matter expert
Set team goals, share scores visually, and celebrate accomplishments
Develop efficient front-of-house processes and procedures and effectively communicate them with the team
Partner with training and operations directors to ensure team members are properly trained on Chick-fil-A’s hospitality models (CORE 4, 2nd Mile Service, Guest Recovery)
Provide feedback and coaching to front-of-house team members and leaders
Address and respond to customer comments (CARES) within 24 hours
Qualifications and Skills:
Heart for serving others
Positive and encouraging attitude
Effective communication skills
Proven ability to lead in fast-paced environments
Adaptable and willing to assist wherever needed