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Hospitality Director

Chick-fil-A Maplewood

Hospitality Director

Saint Paul, MN +1 location
Full Time
Paid
  • Responsibilities

    Chick-fil-A Maplewood is seeking a Hospitality Director to oversee front-of-house operations and lead the hospitality team to exceed service goals.

    Position Type: Full-Time

    Pay Type: $18.00/hr - $20.00/hr

    Benefits:

    Health benefits (Full-time)

    401k retirement plan + employer match

    Monthly bonus program

    Paid time off (Full-time)

    Sundays off

    Positive work environment

    Food discounts

    Scholarship opportunities (Full-time)

    Career advancement opportunities with Leadership Development Program

    Responsibilities:

    Serve as a hospitality and service subject matter expert

    Set team goals, share scores visually, and celebrate accomplishments

    Develop efficient front-of-house processes and procedures and effectively communicate them with the team

    Partner with training and operations directors to ensure team members are properly trained on Chick-fil-A’s hospitality models (CORE 4, 2nd Mile Service, Guest Recovery)

    Provide feedback and coaching to front-of-house team members and leaders

    Address and respond to customer comments (CARES) within 24 hours

    Qualifications and Skills:

    Heart for serving others

    Positive and encouraging attitude

    Effective communication skills

    Proven ability to lead in fast-paced environments

    Adaptable and willing to assist wherever needed

  • Locations
    Saint Paul, MN • Maplewood, MN