Front Counter and Hospitality Team Leader

Chick-fil-A Monterey & Tully

Front Counter and Hospitality Team Leader

San Jose, CA
Full Time
Paid
  • Responsibilities

    Restaurant Mission: To Serve and To Grow on the Journey to Becoming our very best!

    Benefit Summary:

    Closed on Sunday

    Free Uniform (shirt and pants)

    Health Insurance Eligibility for full-time Team Members

    1 free meal per 4-hour shift

    Free visits with an in-house Chaplain

    Scholarships

    Summary of Position Responsibilities:

    Lead all Team Members to Win Hearts Every day through “Genuine Hospitality,” Fast and Accurate Service, Quality Food and a Clean and Safe Environment in all areas of the restaurant.

    • Create a high-energy atmosphere for our team, modeling a sense of urgency.
    • Lead by example, setting and maintaining standards, while going Above and Beyond for Guests and the Team.
    • Celebrating team and individual successes

    Equip Team Members to ensure successful completion of Chick-fil-A and Restaurant specific Mission, Goals, and standards.

    • Ensure team members are correctly positioned to execute restaurant goals. Ensuring role clarity.
    • Work shoulder to shoulder with the team to role model expectations while coaching and encouraging team.
    • Partner with Director of Operations and Human Resources Management to hold all Team Members accountable for demonstrating behaviors that uphold the Mission, Values and Standards of the Restaurant.
    • Foster a growth mindset for team member development, efficient work methods, and minimizing product, labor and motion waste.

    Equip Leadership Team

    • Ensure all Team Leaders are set up for success by completing all required tasks and leaving no unresolved or undocumented issues for the next shift.
    • Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift. Ensure shift transitions include walk-throughs and checklist completion so that the next shift is set up for success

    Manage Restaurant Resources

    • Ensure the Team is following all Food Safe and Chick-fil-A procedures and standards.
    • Responsibly, efficiently, and expeditiously address all equipment needs to ensure we are able to serve our Guests by meeting their needs and expectations.

    Minimum Requirements

    • 1 year of leadership experience
    • High School diploma or equivalent
    • Available to work Friday and Saturday, night shifts and a minimum of 30 hours per week.
    • Bilingual in English and Spanish required
    • Be able to: 1)lift and carry up to 50 lbs, 2)bend over, twist, reach above shoulder level, crouch or stoop, kneel and stand for extended periods of time.
    • Be available to work the close or open shifts a minimum of 3 days per week, unless specifically hired to work the mid shift.