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Drive Thru Team Leader

Chick-fil-A Monterey & Tully

Drive Thru Team Leader

San Jose, CA
Full Time
Paid
  • Responsibilities

    Restaurant Mission: To Serve and To Grow on the Journey to Becoming our very best!

    Benefit Summary:

    Closed on Sunday

    Free Uniform (shirt and pants)

    Health Insurance Eligibility for full-time Team Members

    1 free meal per 4-hour shift

    Free visits with an in-house Chaplain

    Summary of Position Responsibilities

    Lead all Team Members to Win Hearts Every day through “Genuine Hospitality ,” focusing on the Drive Thru and Face to Face.

    • Create a high-energy atmosphere for our team, modeling a sense of urgency and elevated Chick-fil-A language and behaviors.
    • Lead by example, setting and maintaining standards, while going Above and Beyond for Guests and the Team.
    • Celebrating team and individual successes

    Equip Team Members to ensure Chick-fil-A and Restaurant specific Mission, Goals, and standards are upheld.

    • Partner with restaurant leaders to position team members correctly to execute restaurant goals, ensuring role clarity.

    • Work shoulder to shoulder with the team to role model expectations while coaching and encouraging growth and development.

    • Partner with restaurant Directors to hold all Team Members accountable for demonstrating behaviors that uphold the Mission, Values, standards, and expectations of the Restaurant.

    • Foster a growth mindset for team member development, efficient work methods, and minimizing product, labor and motion waste.

    Partner with Restaurant Directors.

    • Utilize CEM scores and CARES submissions to celebrate wins and to identify areas of opportunity for continuous improvement.

    Manage Restaurant Resources

    • Follow all Cash Handling procedures and standards
    • Responsibly, efficiently, and expeditiously address all equipment needs to ensure we are able to serve our Guests by meeting their needs and expectations.

    Additional responsibilities as directed.

    Minimum Requirements

    • High School diploma or equivalent

    • Bilingual in English and Spanish is preferred

    • Available to work Friday and Saturday, a minimum of 30 hours per week

    • 1 year of leadership experience, preferred

    • Be able to lift and carry up to 50 lbs

    • Be able to bend over, twist, reach above shoulder level, crouch or stoop, kneel and stand for extended periods of time.

    • Be available to work the close or open shifts a minimum of 3 days per week, unless specifically hired to work the mid shift.