Chick-fil-A MetroCenter Location, 2120 Rosa Parks Blvd (North Nashville)NOTE: Chick-fil-A MetroCenter is not currently hiring seasonal team members, and the minimum age of employment for this location is 16.

TEAM MEMBER POSITION

Role Summary

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Deliver portions that are correct and meet all weight and presentation expectations.

Execute FIFO (First In, First Out) model is being followed.

Protect the customer experience by ensuring packaging, food presentation and quality is top level.

Appropriately handle all customer issues and play a positive role in customer recovery.

Have a great attitude and work hard for your entire shift.

Constantly improve yourself by finding ways to do your work better and faster.

Be a team player

Requirements

Show up on time and in uniform

Being responsible to fill your shift if you are not able to work

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Eagerness to shoot for excellence on a daily basis

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis