Assistant Manager: Drive-Thru and Hospitality (FOH)
Role Summary
Create Raving Fans of Chick-fil-A Newport by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service, Operational Excellence and Creating Emotional Connections.
General Responsibilities
Oversee a particular function (Hospitality Team: Front Counter/Dining Room) of the restaurant while working your scheduled shift.
Provide leadership support to the Production Manager on duty while including them in decisions that impact the business and customer experience.
Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
Shift management consisting primarily of team member breaks, on-shift communication, call-off management, team member discipline, reward & recognition
Consistently coach and mentor team members around Chick-fil-A training procedures and best practices.
Empower, encourage and provide feedback to team members on a daily basis.
Ensure all team members on shift are aware of plan for the day.
Ensure store is neat, clean and organized at all times.
Train team to present food to guests with neatness and attractiveness.
Appropriately handle all customer issues and play a positive role in customer recovery.
Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
If closing, control pre-close functions while not compromising service and food quality standards.
Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception.
Is aware of food cost and labor cost best practices and works to implement them at all times.
Time Commitment
40 hours per week
5 days per week rotating between Monday - Saturday, daytimes or evenings
Skills
Outstanding communication skills
Outgoing/friendly/patient
Great verbal communicator
Leader (track record of achievement)
Desire for ongoing training/education
Ability to work in a team environment
Results-oriented
Detailed & keenly observant
Ability to make decisions quickly
Ability to motivate others
Proven history of consistently performing at a high level
Competency in area of responsibility
Embodies the Restaurant’s vision
Unquestionable integrity and represents Chick-fil-A well
Lead the business to achieve labor/food cost targets and speed of service goals
Anticipates problems before they happen
Passion for operational excellence in everything you do
Responsible for money, food, labor, and training systems