Location (based on business need, will be stationed at one location)

14098 Bergen Blvd, Noblesville, IN 46060

or

16685 Mercantile Blvd, Noblesville, IN 46060

Job Summary:

At Chick-fil-A Noblesville, we are looking for dedicated leaders who thrive in a fast-paced environment and embody a "play to win" mentality. As a Shift Lead and Manager on Duty (MOD), you will have the opportunity to make a direct impact on our business, leading a team and providing exceptional service to our guests. You must be adaptable to working both indoors and outdoors in all seasons, committed to delivering 2nd mile service to every guest. Our mission is to wholeheartedly influence others to climb mountains. Join our team and be a part of the world's most caring company. As a Chick-fil-A Shift Lead, you will play a vital role in overseeing daily restaurant operations, ensuring exceptional guest service, and upholding high standards of quality and cleanliness. We are seeking an individual with strong leadership skills, a genuine passion for creating outstanding customer experiences, and the ability to motivate and guide team members effectively.

Responsibilities:

Provide exceptional customer service by greeting and assisting guests, resolving issues, and ensuring a positive dining experience.

Oversee and participate in all aspects of restaurant operations, including food preparation, cooking, and serving, adhering to Chick-fil-A's quality standards.

Assist in training and developing team members, ensuring they understand their roles and responsibilities and providing ongoing guidance and feedback.

Supervise and coordinate shift schedules, ensuring appropriate staffing levels to maintain efficient operations.

Serve as the Manager on Duty (MOD) on a rotating basis, taking ownership of the restaurant during designated shifts, resolving any issues that arise, and making operational decisions as needed.

Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.

Handle cash management duties, including cash register operations, cash handling, and ensuring accuracy in financial transactions.

Assist in inventory management, monitoring stock levels, and placing orders as necessary.

Collaborate with the management team to implement strategies for improving operational efficiency, customer satisfaction, and sales growth.

Qualifications:

Previous experience in a leadership role in the food service industry is preferred.

Excellent interpersonal and communication skills, with the ability to build positive relationships with team members and customers.

Strong problem-solving skills and the ability to make effective decisions in a fast-paced environment.

Demonstrated leadership abilities, including the ability to motivate and inspire a team.

Flexible availability, including the ability to work evenings, weekends, and holidays as needed.

Knowledge of Chick-fil-A standards and procedures is a plus.

What will you get?

$14-19/hour*

Health benefits

401(k)

Team member meal

Scholarships available

Fun and friendly environment

Flexible schedule

Development and advancement opportunities

*based on experience and availability

This Chick-fil-A Shift Lead role offers an opportunity to contribute to a positive and thriving work environment, deliver exceptional service, and play a key role in ensuring the success of our restaurant. If you are a motivated and dedicated individual with a passion for leadership and customer service, we invite you to apply.

Core Expectations

Lifting: Regularly lift and carry items weighing up to 40 pounds, such as supplies, trays, and containers of ingredients.

Standing: Be on your feet for extended periods (6+ hours), performing various tasks including taking orders, preparing food, and serving customers.

Bending and Stooping: Frequently bend, stoop, and reach to access equipment, ingredients, and cleaning supplies.

Walking: Move around the restaurant area to attend to different tasks, including serving customers, cleaning, and stocking supplies.

Repetitive Motions: Perform repetitive motions such as using a cash register, assembling food items, and cleaning surfaces.

Carrying: Transport trays, bags, and food orders to customers' tables or drive-thru windows.

Communication: Clearly communicate with team members and customers in a busy and sometimes noisy environment.

Multi-Tasking: Handle multiple tasks simultaneously, such as taking orders, assembling food, and addressing customer inquiries.

Climbing: Occasionally use step stools or ladders to access supplies or storage areas.

Pushing and Pulling: Push and pull carts or bins to move supplies and equipment within the restaurant.

Endurance: Maintain energy and efficiency during busy periods, ensuring prompt service to customers.

Customer Interaction: Interact with customers in a positive and friendly manner, maintaining professionalism and pleasant demeanor in all customer-facing areas. Be prepared to be 'on stage' or 'in character' while providing an excellent dining experience.

Reliable Transportation: Must have consistent reliable transportation to and from work.

Outdoor Weather Conditions: Ability to work in various outdoor weather conditions, including heat and cold.