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Full Time Team Member

Chick-fil-A - Quail Springs FSU

Full Time Team Member

Oklahoma City, OK
Full Time
  • Responsibilities

    Role Summary

    Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

    General Responsibilities

    Read, understand and comply with all parts of the Team Member Handbook

    Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

    Deliver portions that are correct and meet all weight and presentation expectations.

    Execute FIFO (First In, First Out) model is being followed.

    Protect the customer experience by ensuring packaging, food presentation and quality is top level.

    Appropriately handle all customer issues and play a positive role in customer recovery.

    Show up on time, have a great attitude and work hard for your entire shift.

    Constantly improve yourself by finding ways to do your work better and faster.

    Proactively pursue the certification process and look for opportunities to be cross-trained.

    Be responsible to fill your shift if you are not able work.

    Ensure your appearance is in compliance with the Handbook

    Be a team player

    Display good stewardship and a sense of ownership for the business

    Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.

    BOH -- Track waste and store according to procedure.


    Available to work a minimum of 38 hours per week

    Understand the expectation of Chick-fil-A customer service standards and operational excellence.


    Outgoing and fun

    Great attitude

    Hard working



    Demonstrate leadership attributes


    Positive attitude & role model

    Responsive to team’s needs

    Takes initiative

    Works to serve others

    Motivated to grow and to learn

    Great verbal communicator


    Desire for ongoing training/education

    Detailed & keenly observant

    Passion for procedural discipline

    Able to lift 40 - 60 pounds on a consistent basis