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Restaurant Leader

Chick-fil-A Quakertown

Restaurant Leader

Quakertown, PA
Full Time
Paid
  • Responsibilities

    Join our growing team! Chick-fil-A Quakertown is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced organization that serves over a thousand guests daily. We are seeking a developingleader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team.

    As a Restaurant Leader you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.

    Required Qualifications:

    Experience as a leader in the customer service and/or production environment

    Proven ability to lead in quick paced environments as part of a team

    Basic computer competency

    One year commitment required

    Duties and Responsibilities:

    Communicates employee performance and policy/procedure violations to Director Team for appropriate handling

    Available to fill the role of manager on duty in the event that he/she is called upon to open or close the store.

    Able to correctly interpret the intentions of the Director’s schedule and place team members in the place most suited to their skills.

    Works with executive team to ensure appropriate daily and restaurant staffing levels

    Must be an excellent coach, communicator and team builder

    Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks

    Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.

    Serves as subject matter expert to leadership for ongoing hospitality and service support.

    Assists with inventory management

    Assists with facilities management

    Complete understanding of each key position in both the front and back of the store

    Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 9 hours and lifting up to 40lbs.

    Demonstrate knowledge of the brand and menu items

    Follow sanitation and safety procedures

    Maintain regular and consistent attendance and punctuality

    Greet guests to make them feel comfortable and welcome

    Follow Chick-fil-A's operational policies and procedures

    All other duties as assigned

    Required Skills:

    Positive attitude

    Self-leader committed to personal growth

    Ability to handle multiple task at once

    Ability to work at a quick, yet efficient and thorough pace

    Team-oriented, adaptable, dependable, and strong work ethic

    Willingness to step outside of job role to assist in other roles

    Effective communicator

    Customer service oriented

    Ability to communicate effectively with guests and team members

    Honors and encourages others to follow the visions and values of the restaurant

    Position Type:Full-time, 40hrs. a week

    Our Team Leader benefits:

    Access to Scholarship Opportunities up to $2,500 per year

    Free Food

    Retirement Plan with Match

    Paid Vacation

    Health Insurance Paid based on level

    Sundays Off

    Opportunities for Individual Growth

    Career Advancement & Management Opportunities

    Positive, Encouraging Work Environment