Join our growing team! Chick-fil-A Quakertown is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced organization that serves over a thousand guests daily. We are seeking a developingleader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team.
As a Restaurant Leader you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.
Required Qualifications:
Experience as a leader in the customer service and/or production environment
Proven ability to lead in quick paced environments as part of a team
Basic computer competency
One year commitment required
Duties and Responsibilities:
Communicates employee performance and policy/procedure violations to Director Team for appropriate handling
Available to fill the role of manager on duty in the event that he/she is called upon to open or close the store.
Able to correctly interpret the intentions of the Director’s schedule and place team members in the place most suited to their skills.
Works with executive team to ensure appropriate daily and restaurant staffing levels
Must be an excellent coach, communicator and team builder
Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Serves as subject matter expert to leadership for ongoing hospitality and service support.
Assists with inventory management
Assists with facilities management
Complete understanding of each key position in both the front and back of the store
Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 9 hours and lifting up to 40lbs.
Demonstrate knowledge of the brand and menu items
Follow sanitation and safety procedures
Maintain regular and consistent attendance and punctuality
Greet guests to make them feel comfortable and welcome
Follow Chick-fil-A's operational policies and procedures
All other duties as assigned
Required Skills:
Positive attitude
Self-leader committed to personal growth
Ability to handle multiple task at once
Ability to work at a quick, yet efficient and thorough pace
Team-oriented, adaptable, dependable, and strong work ethic
Willingness to step outside of job role to assist in other roles
Effective communicator
Customer service oriented
Ability to communicate effectively with guests and team members
Honors and encourages others to follow the visions and values of the restaurant
Position Type:Full-time, 40hrs. a week
Our Team Leader benefits:
Access to Scholarship Opportunities up to $2,500 per year
Free Food
Retirement Plan with Match
Paid Vacation
Health Insurance Paid based on level
Sundays Off
Opportunities for Individual Growth
Career Advancement & Management Opportunities
Positive, Encouraging Work Environment