Role Summary

Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas:

Front of House Operations to include drive thru operations

Leadership and Personal Development of Front of House Team

Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture

Maintain vision alignment with the Operator and the Leadership Team

Ensure stewardship systems are taking place throughout the restaurant

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown

Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown

Oversee speed of service, hospitality, and completion of goals within FOH

Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures

Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary

Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows

Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations

Drive sales growth mentality and encourage creativity and innovation throughout the business

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Great communicator both in handling difficult situations and a diverse team

Mature, dependable and results-oriented

Ability to work in a team environment

Very detailed oriented & keenly observant

Professional marketing or communications experience

Maintains a number of business and professional community contacts

Self-starter, creative and flexible

Good business sense, achiever

Strong project/time management skills

Proven history of consistently performing at a high level

Unquestionable integrity that will represent the Chick-fil-A Brand well

Passionate about building relationships with customers and Team Members

Servant spirit with strong sense of stewardship

Specific Experience:

Required: High School Diploma or equivalent

Required: Strong analytical and problem solving skills

Preferred qualifications:

Experience as a leader within food service operations

Years of Experience: 2

This person must be skilled in time management

This person must be self-directed and highly organized

This person must master all knowledge and skills of every position in the Restaurant