Team Member (Full-Time)
CHICK-FIL-A STORY
“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” Founder of CFA, S. Truett Cathy.
Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast casual restaurant business. Be part of our exceptional team in Durham who invests in our employees and your career. At Chick Fil A we foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
WHAT'S IN IT FOR YOU
Career and Family Team environment
Competitive Wages
Educational Scholarships
Flexible Schedules
Mentoring and training
Career advancement opportunities and college credit for some management training courses
Free Money towards college classes or high school
Free Uniforms
Food discounts
JOB OVERVIEW
Work on the customer centered Day Time Team. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Renaissance Village is successful in the following areas:
Front of House Operations
Leadership and People Development of Front of House Team
Vision and Service Model compliance throughout all areas of oversight.
Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team
Ensure stewardship systems are taking place throughout the restaurant
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
Oversee speed of service and completion of goals.
Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
IDEAL TEAM MEMBER
Strategic thinker, Goal-oriented, Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Ability to work in a team environment
Very detailed oriented & keenly observant
Self-starter, creative and flexible
Strong project/time management skills
Proven history of consistently performing at a high level
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Servant spirit with strong sense of stewardship
BACKGROUND REQUIRED
Required: High School Diploma or equivalent
Required: Strong analytical and problem solving skills
EXPERIENCE PREFERRED
Bachelor's degree or above, preferably in a business or hospitality
Experience as a leader food service operations
Years of Experience: 2
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.