Chick-fil-A: Training Manager

CORPORATE PURPOSE

To Glorify God by being a faithful steward. To have a positive impact on everyone who comes in contact with Chick-fil-A®.

VISION OF ORGANIZATION

To be a team of individuals striving each day to Be Our Best.

CORE VALUES OF ORGANIZATION

Stewardship | Customers First | Hustle | Team Work | Continuous Improvement

JOB OVERVIEW

The primary role and responsibility of the Training Manager is to support the Director of Training and Talent in leading teaching and coaching initiatives.

NEW HIRE ON-BOARDING & TRAINING

Assist Director of Training and Talent in successfully on-boarding new hires

Collaborate with leaders to ensure all new hires are set up for success in training

Lead systems to ensure new hires feel welcomed and appreciated

Manage CFA digital training platform

Regularly lead new hire training sessions in the restaurant

CONTINUAL TRAINING & DEVELOPMENT

Promote, support, and engage Team in all initiatives led by the Director of Training and Talent

Lead specific re-training topics in the restaurant each month

Serve as a training coach during normal operational hours

Develop and lead systems for tracking continual training needs

Regularly communicate with leadership team on training gaps and progress

PRODUCT ROLLOUT

Lead and execute new product rollout prior to product launch, utilizing digital training platform as necessary

Track individual training and product knowledge

Plan team member sampling

TRAINER TEAM

Collaborate with Director of Training and Talent to recruit eligible and talented Team Members to join the Trainer Team

Lead Trainer applicant interviews

Support in leading quarter Trainer Meetings

Track ongoing performance of all trainers

OPERATIONAL EXPECTATIONS

Engage in at 20 hours of restaurant operations per week, schedule adjustments require approval by Director of Training and Talent

Work with Restaurant Operational Directors to identify gaps and training priorities

Proficiency in operational manager-related duties in order to serve the restaurant

Availability to serve in both Front and Back of House as needed, proficiency in both

ADMINISTRATIVE

Update Director of Training and Talent in weekly individual meeting

Assist weekly in updating Training Budget

Organize and communicate New Hires’ training schedules

IDEAL CANDIDATE PROFILE

Self starter

Strategic thinker who can lead, manage, and support restaurant teams

Flexible and adaptable

Creative and organized

Personable

Effective communicator

Be available 40 to 45 hours per week

JOB EXPERIENCE REQUIRED

1 years of training/leadership experience

Ability to communicate effectively (written and oral) and build relationships to all levels of the organization

Positive attitude and eagerness to learn

Flexible scheduling around the needs of the business

Available weekdays and weekends (excluding Sundays)

Must have reliable transportation with valid driver’s license