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Front of the House & Drive Thru Operations Manager

Chick-fil-A Sand Springs

Front of the House & Drive Thru Operations Manager

Sand Springs, OK
Full Time
Paid
  • Responsibilities

    Role Summary: Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Sand Springs is successful in the following areas:

    Front of House Operations

    Leadership and People Development of Front of House Team Members

    Vision and Service Model compliance throughout all areas of oversight

    General Responsibilities:

    Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

    Maintain vision alignment with the Operator and the leadership team

    Ensure stewardship systems are taking place throughout the restaurant

    Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

    Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.

    Oversee speed of service, order accuracy, and completion of other related goals.

    Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high-performance teams throughout the restaurant.

    Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

    Skills:

    Strategic thinker, Goal-oriented, Tech-savvy

    Great communicator both in handling difficult situations and a diverse team.

    Mature, dependable and results-oriented

    Ability to work in a team environment

    Very detailed oriented & keenly observant

    Professional marketing or communications experience

    Maintains a number of business and professional community contacts

    Self-starter, creative, and flexible

    Good business sense, achiever

    Strong project/time management skills

    Proven history of consistently performing at a high level

    Unquestionable integrity and represents Chick-fil-A well

    Passionate about building relationships with clients

    Servant spirit with strong sense of stewardship

    Specific Experience:

    Required: High School Diploma or equivalent

    Required: Strong analytical and problem solving skills

    Preferred qualifications:

    Bachelor's degree or above, preferably in a business or hospitality

    Experience as a leader of food service operations

    Years of Experience: 2

    This person must be skilled in time management.

    This person must be self-directed and highly organized.

    This person must master all knowledge and skills of every position in the Restaurant.

    Benefits:

    Affordable Healthcare

    Flexible schedule

    Employee discount

    Qualify for free college after first 30 days of employment