Job Description

As Training Director you will oversee the training and development of all Chick-fil-A Wilson Team Members by utilizing and developing training systems that support the operational needs of Chick-fil-A Wilson.  The Training Director works hand in hand with the Operations Director of our Forest Hills Road and 95/264 locations as well as the Executive Team to ensure our team is operating at peak performance while nurturing our training team's growth and development and driving company culture.  This is a Full-time position with benefits. Regular Saturday work is required and open availability is preferred. Hiring range for this position is $15-19 per hour dependent on experience, education, and availability.

Applicants for this position should have the following character traits:

• Demonstrated and proven servant leadership - our leadership exists to serve the Team Members as they serve the guests
• Humility - The best learning comes out of our weaknesses and relying on the strengths of others
• Flexibility - high volume quick service restaurants require short notice adjustments.  Someone in this position should remain calm and be able to come up with adjusted plans; the ability to handle multiple projects well simultaneously
• Hunger for growth - both personal and the growth of others
• Knack to teach others - not only a desire to teach but the ability to convey simple and complex procedures well to different learning styles and the ability to change teaching tactics
• Positive Attitude - we are Chick-fil-A and it is "our pleasure!"
• Reliable - to be on time and to deliver consistent outcomes
• Innovative - we are looking for someone to elevate the training experience within our restaurants
• Intentional - success in administrative responsibilities include planning, budgeting, and record keeping
• Relational - Effective communication and interpersonal skills, able to build relationships of understanding and trust within the team and leadership

Qualifications

• Minimum of 2-year degree (or the comparable work experience) 
• Proficient computer skills (Microsoft and Mac Operating Systems)
• Proven leadership ability as exampled by previous experience 
• Effective communication skills as exampled by previous experience 
• ServeSafe Certification (Preferred Qualification, Required within first 6 months)

Essential Responsibilities 

• Communicate with Human Resource Director to ensure seamless transition from Onboarding to Training Systems 

• Maintain and continue to develop Team Member training plan that can encompasses all operational areas of the business and track team member progress through program 

• Determine training gaps by analyzing customer feedback and internal reporting systems and develop plans to address those gaps

• Facilitate monthly planning sessions with Training Team to develop training objectives using evaluation tools to identify areas for growth

• Plan and Communicate new product roll out training

• Oversee the selection and development process for the Certified Training Team 

• Seek learning opportunities including seminars and Training Director Summits to facilitate personal growth 

• Maintain all necessary training certifications

• Track and communicate training initiatives and progress on a daily, weekly and monthly basis.

Other Responsibilities 

• Assist with store operations as needed which includes: marketing events, spirit nights, Front of House Operations, Back of House Operations and Shift Leader responsibilities

Benefits

• Paid Vacation
• Health Insurance with Employer Contribution
• 401k with up to 10% Employer Match
• College Scholarships
• Education Reimbursement
• Free meals and beverages
• Free uniforms
• Monthly Life Coaching
• Leadership Development

Disclaimer: The above is a summary of typical job functions and is not exhaustive or comprehensive of all possible responsibilities. Responsibilities of the jobholder may differ from the above and are subject to change to meet the demands of the business. Job Outcomes are the tangible or intangible results that are required in order to fulfill the expectations of a given job