Opening or Closing Assistant Shift Manager

Chick-fil-A at Fox Chapel, Pittsburgh, PA

Here at Chick-fil-A Fox Chapel our goal is ‘Intentionally caring for every guest by consistently giving our very best’. Each day we look to produce the Best Food, offer the Best Service, while being the Best Team we can be. When we do this we believe we are having a positive influence which we consider success. A lot goes into this business but in the end it is pretty simple; we care for people by giving our best.

Chick-fil-A at Fox Chapel hires leadership professionals who want to acquire skills to build their career portfolio and grow within the company. We pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their skills and the skills of those around them.

We are seeking an Assistant Manager to support the business by communicating with, tracking, training, and coaching all Team Members and mid-level leaders on achieving and exceeding service, quality, and revenue goals. The Assistant Manager will assist in overseeing employees in the continual pursuit of “Operational Excellence” while creating a positive work culture. The Assistant Manager reports to the Senior Leadership team and serves as an assistant, responsible for running shifts and overseeing reporting employees in either the back or front-of-house operations.

Pay Type: From $18.00 - $21.00/hr

Position Type:

Full-Time (40+ hours)

Available for Opening Shifts (6:00 AM - 3:00 PM) or Closing Shifts (2:00 PM - 11:00 PM)

Working Front-of-House OR Back-of-House

Our Benefits:

Insurance Coverage (Health, Vision, and Dental - Full-Time availability)

Up to 40 hours PTO (Full-Time availability)

Access to scholarship up to $2,500 per year

Sundays Off

Flexible Hours

Employee Meals

Opportunities for Advancement and Leadership Skill Development

Positive and Encouraging Work Environment

Qualifications:

Experience as a leader, with 1 year of proven ability to lead in fast-paced environments, and work as part of a team

Basic computer and iPad competency

Ability to input data and interpret the P/L

Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs

Responsibilities:

Works with Senior Leadership team to ensure appropriate daily and restaurant staffing levels

Ensures that the shifts are running smoothly in the BOH or FOH

Trains new Team Members and tracks their performance to ensure they’re equipped for success

Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback

Ensures that all food safety guidelines are followed

Ensures cleanliness of all areas of the restaurant

Motivates Team Members to upsell, reduce waste, and increase accuracy

Serves as subject matter expert of the BOH or FOH to provide ongoing support

Responsible for inventory management, and ensures the products are being rotated using the FIFO principle

Protect and demonstrate knowledge of the brand and menu items

Maintain regular and consistent attendance and punctuality

Follow Chick-fil-A’s operational policies and procedures

Required Skills:

Must be an excellent coach, communicator, and team builder

Strong desire to serve others

Display a consistent sense of urgency

Understand the expectation of Chick-fil-A customer service standards and operational excellence

Self-leader committed to personal growth

Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace

Team-oriented, adaptable, dependable, and strong work ethic

Positive attitude

Willingness to step outside of job role to assist in other roles

Customer-service oriented

Thank you for your interest in employment at Chick-fil-A at Fox Chapel!