Training Director

Description: The training director will be a high-performing individual (CFA way) who possesses a high-level of training ability, oversees all aspects of training and development, and creates remarkable training experiences that yield remarkable guest experiences.

Overview: The training director position is a full-time (30 hours) position that requires coordination with director of operations in order to fulfill training needs for new and current TM’s. TD will determine training/project hours based off of need and training hours calculator.

Expectations:

Operational Leadership:

o Majority of time will be spent leading operations and it is vital the TD is someone who practices CFA way and understands the WHY behind the WHAT

o Coaching and training should be happening in conjunction with shift leadership

o Provide necessary feedback when necessary

New Hire Training:

o Once made aware of new hire TD should coordinate scheduling with Director of Operations so that TM is scheduled with a certified trainer in order to guarantee a remarkable training experience.

o Follow all new hire templates

o Assign E-train modules and track completion rates

o Inform new hire of development process

Recurring Training

o Training director should have regular training focuses for the team based off of gaps in performance

o Assigns E-train templates to recertify at appropriate times

Meetings

o Coordinate with directors to establish monthly training focus

o Bring relevant reports related to training progress (E-train)

o CEM data to show effects of training efforts

o Meet with certified trainers to employ their assistance in training new hires and current employees

Qualities:

Detail oriented- What makes the difference between good and great is attention to many small detail. TD must be passionate about these details in order to get TM to care.

Encouraging

Patient- knows that training can take time

Growth mindset- People who are personally growing will desire to see growth in others

Communicator- able to explain the why behind the what. Skilled at giving feedback that builds up

Results:

CEM: Main metric to gauge success is CEM scores in relevant areas. OSAT- 78, Taste-80, Speed 77, ACE- 85%

Completion of training projects and tasks- (Pathway, Self-select E-RQA)