Job Description

CUSTOMER SERVICE REPRESENTATIVE

LOCATION: EL SEGUNDO, CA                                                       

DEPARTMENT: SUPPLY CHAIN

We are looking for a skilled Business to Business Customer Service Representative to join our Customer Service Team. This role is responsible for the order processing and fulfillment process. A successful candidate for this role has strong communication skills, a positive attitude, and willingness to be a team player. 

RESPONSIBILITIES:

•      Open and maintain customer accounts by recording key account information.

•      Enter EDI and Manual orders ensuring pricing is correct and delays or inventory shortages are communicated with Sales and Customers

·         Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.

•      Ensures the attainment of customer delivery service targets.  Proactively identifies and escalates potential issues concerning customer-facing issues.

•      Responsible for key accounts, ensuring best in class service and communication.

•      Collaborates with other departments, including Logistics, Integrated Business Planning, and Sales.

•      Assists with the clearing of deductions and executes on policies to prevent future deductions.

•      Works with Customer Service Manager to develop solutions on common problems.

•      Process returns, as necessary.

•      Other responsibilities as assigned.

REQUIREMENTS:

•      0 - 4 years’ experience within a customer support position, preferably within an order entry or order fulfillment role

•      4 – 6 years’ experience within a customer support position, preferably within an order entry or order fulfillment role in lieu of college degree

•      Bachelor’s degree in Business, Logistics, Supply Chain or related field.

•      Proficient in Microsoft Excel

•      Excellent written/verbal communication skills and organizational skills. Communicates effectively and interacts professionally with customers, co-workers, and management.

•      Utilize company wide communication tools such as Microsoft Team’s and Skype for Business.

•      SCHEDULE: 7:30 AM TO 4:30PM PST

PREFERENCES:

•      Experience in multiple ERP Systems (i. e. Oracle, AS400, etc.)

•      Experience with end to end supply chain, product distribution and billing systems.

•      Prior Consumer Products and Food Service experience servicing sales and operations.

•      Takes initiative, works independently with minimal supervision while exercising good business judgment.

•      Good organizational skills with the ability to plan, organize, prioritize, multi-task and use time effectively.

•      Demonstrate attention to detail.

Company Description

Thai Union Group Public Company Limited or (listed in Stock Exchange of Thailand) is the world's most trusted seafood leader, leveraging its expertise, bringing high quality, safe, delicious and seafood products to customers across the world for over 40 years. Today, Thai Union is regarded as the world's largest processor of shelf-stable tuna products with annual sales exceeding THB120 Billion and a global workforce of over 46,000 people who are dedicated to pioneering sustainable and innovative seafood products. The company is dedicated to producing sustainable, convenient and quality seafood products for healthy families worldwide. Its brand portfolio includes Thai-leading brands Sealect, Fisho, Marvo and Bellotta; as well as highly recognized international brands Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar and Rugen Fisch. As a company committing to innovation and globally responsible business practices, Thai Union is proud to be a member of the United Nations Global Compact, a founding member of the International Seafood Sustainability Foundation (ISSF) and the first Thai company in the food products sector to be recognized as a member of Dow Jones Sustainability Indices (DJSI) Emerging Markets 2016 for the third year running. As a global seafood leader, we have a responsibility to set the standard for social, environmental and economic responsibility. We heeded our stakeholders' calls with SeaChange, Thai Union's sustainability strategy with measurable commitments to delivering real, lasting changes in the way we operate. SeaChange aims to drive a positive transformation throughout the global seafood industry. For further information, please visit www.thaiunion.com