Job Description
The Human Resources Restaurant Manager will serve at a director-level within the Chick-fil-A Operation in order to lead teams, influence the culture, and exceed guest expectations. While this individual’s first priority is serving as a senior leader in the restaurant, he/she will also take ownership over all talent acquisition and retention initiatives in collaboration with the leadership team. After spending an initial 30-45 days learning the basics of the business, this individual will be promoted into the Human Resources Manager role. In gaining additional knowledge and mastering the ins and outs of the Chick-fil-A operation and training procedures, this individual should be fully prepared to oversee all areas related to Human Resources within the first 3-6 months! After 2-4 years of learning and adding value to the business, this leader could be prepared to pursue owning their own Chick-fil-A franchise.
POSITION KEY RESPONSIBILITIES
- Operations and Leadership
- Lead teams of up to 35 team members on a shift
- Focus on creating a positive work culture and developing team members
- Support Operator with performance reviews
- Take corrrective action as needed to ensure a fair work-place environment
- Talent Acquisition
- Sourcing and Recruiting: Internally and externally network and develop talent pools; attend career fairs; write job descriptions; develop recruiting materials, etc.
- Interviewing and Selection: Process applications and host group interviews weekly; interview top candidates; coordinate orientation details to selected candidates
- Retention Initiatives
- Constantly assess team morale through observation and speaking with staff from all levels, increasing retention and protecting brand
- Plan quarterly Team Member outings
- Communicate quickly and efficiently with Team Member requests and needs (i.e. assisting with health insurance inquiries, uniform request, relationships with staff, direct deposit, etc.)
- Administration
- Consistently update employee handbook with any new regulations and/or policies
- File documents and oversee any administrative tasks involved with hiring employees including background checks, payroll, and collection of W-4 and I-9s, etc.
- Serve as the liaison between Chick-fil-A and outside companies regarding insurance and legal matters in order to maintain compliance with standard operating procedures