Qualifications
Education
High school diploma or the equivalent.
Associate degree or equivalent; and six months or more related experience and/or training; or equivalent combination of education and experience
Specialized
Training in phone etiquette a plus.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company's production and quality standards.
Customer service skills * Excellent attention to detail * Works well in a team environment * Able to work with a diverse group of people
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
for prolonged periods
Standing
infrequently
on a regular basis
Walking
infrequently
on a regular basis
Bending, twisting, and/or stooping
infrequently
on a regular basis
Kneeling and/or Squatting
infrequently
Lifting
10 lbs to 25 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
for prolonged periods
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
infrequently
Expectations
General Expectations
Determine management and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow-through with assigned projects.
May work an occasional evening or partial weekend as required.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state, and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Refrain from gossip at all times.
Job-Specific Expectations
Perform accounting functions by performing the following duties and responsibilities:
Pull contracts and send the necessary information to the bank as needed
Assist Finance Managers with sending necessary documents to the bank as needed
Answer phones in Sales Department assisting customers as needed
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. Chico Nissan Hyundai reserves the right to modify this job description at any time with or without notice.