Chief Impact Officer

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FACE TO FACE HEALTH & COUNSELING SERVICES, INC

Chief Impact Officer

Saint Paul, MN
Full Time
Paid
  • Responsibilities

    ORGANIZATION OVERVIEW:

    Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes medical, health education, mental health, day shelter, housing, education and employment, and youth justice services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 5,000 youth annually.

    JOB SUMMARY:

    The Chief Impact Officer serves on the organization’s Leadership Team and is responsible for helping achieve strategic goals through evaluation and impact measurement. The position has ultimate responsibility for all programs and program staff, directly supervising the Director of Youth & Family Services and the Director of Healthcare Services.

    RESPONSIBILITIES:

    • Provide strategic leadership by setting long-term goals and implementing strategic plans.
    • Ensure goals are met according to the strategic plan, direction of the organization, and funding requirements.
    • Oversee the Healthcare Services and Youth and Family Services Departments, Data Coordinator, and the work of staff working with data.
    • Implement Continuous Quality Improvement practices that are evidence-based and offer opportunities for ongoing learning and improvement of program activities.
    • Ensure that programs and services are high quality, effective, and meet the youth needs.
    • Ensure that program evaluation systems are created and maintained to meet the organization’s strategic goals and measure impact.
    • Utilize data to understand, adjust, and develop programs. Ensure the skill sets, organizational culture, systems, and process are in place to collect, analyze, and report on data about participants, quality of services, and outcomes, and make decisions based on the data.
    • Support the Director of Healthcare Services and Director of Youth and Family Services in monitoring grant work plans, activities, budgets, and reports.
    • Develop programs in response to community needs, resources available, and internal capacity.
    • Develop partnerships and engage in community committees and task forces related to Face to Face programming.
    • Engage in individual transformation (personal growth, awareness) and systems change (reshaping structures, policies) related to anti-racism and social justice work.
    • Develop and maintain a strong collaborative culture within staff and teams.
    • Foster an inclusive environment to attract and retain top talent.
    • Model behavior consistent with and supportive of the mission and values of the organization.
    • Ensure all services are provided in alignment with the evidence-based principles for helping youth overcome homelessness.
    • Perform other duties as assigned.

    QUALIFICATIONS:

    • Bachelor’s degree in related field, master’s degree preferred.
    • Minimum of five years administrative and supervisory experience required.
    • Experience in grant writing and grant management.
    • Experience in budget management.
    • Program evaluation experience.
    • Senior level program development, strategic planning and system-based organization skills.
    • Excellent written and verbal communication skills, including superior meeting facilitation skills.
    • Significant supervision experience, including supervising supervisors.
    • Ability to juggle attention to detail with consistent focus on the bigger picture.
    • Flexible and adaptable to a fluid work environment.
    • The ability to work independently, exercising good judgment in involving others when necessary.
    • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.
    • Visionary Leadership: Ability to develop and communicate a compelling vision that inspires teams and stakeholders to work towards a common goal.
    • Strategic Thinking: Capacity to analyze complex issues, anticipate future trends, and develop innovative strategies that advance the organization's mission and impact.
    • Financial Acumen: Proficiency in financial management, including budgeting, fiscal planning, and the ability to secure and manage diverse funding sources crucial for sustaining and expanding the organization's programs.

    Essential Leadership Skills

    • Stakeholder Engagement: Skill in cultivating relationships with diverse stakeholders, including donors, beneficiaries, board members, and community partners, to foster support, trust, and collaboration.
    • Team Empowerment: Commitment to fostering a culture of inclusivity, mentorship, and professional development, enabling teams to thrive and contribute to the organization's mission effectively.
    • Ethical Decision-Making: Adherence to a strong ethical compass, ensuring transparency, accountability, and compliance with legal and regulatory requirements, thus enhancing the organization's credibility and trustworthiness.
    • Advocacy and Communication: Proficiency in public speaking, effective communication, and advocacy, enabling the promotion of the organization's mission, values, and impact to a wide audience.
    • Change Management: Ability to navigate and lead the organization through periods of change, including technological advancements, shifts in funding landscapes, and evolving societal needs, while maintaining the organization's stability and focus.
    • Resilience and Adaptability: Capacity to navigate challenges and setbacks, demonstrating resilience, flexibility, and the ability to adapt strategies and operations to meet the dynamic demands of the nonprofit landscape.
    • Mission-Driven Orientation: A strong commitment to the organization's mission and values, with a deep understanding of the social impact landscape, enabling the alignment of strategies and actions with the broader social and community needs.

    Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    LOCATION:

    Hybrid – This role allows for a mix of onsite and remote work, based on the needs of the organization. Employees are required to be fully onsite during the initial 3-month training period.

    PHYSICAL DEMANDS AND WORKING CONDITIONS:

    • Ability to perform duties and responsibilities typical of an office environment.
    • Ability to perform the duties outlined in the job description.
    • Ability to travel in all Minnesota driving conditions, including frequently between Face to Face locations.

    Appropriate accommodations for physical demands will be made for individuals with disabilities.

    PAY & BENEFITS:

    The pay rate for this position is between $105,000 and $110,000, based on qualifications.

    Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.

    Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.