Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job Description: Chief Operating Officer

Responsible To: Chief Executive Officer

Position Summary: Under the direction of the CEO, plans, directs, and coordinates the operations of the Health Center to ensure compliance with all FQHC, BPHC, HRSA, DSHS, and other federal, state and local statutes and requirements.

Qualifications:

· Bachelor’s Degree from a four-year university or equivalent in business or health care administration is required.

· Additional education is preferred.

· 5+ years experience in management is required.

· Excellent oral, written and computer skills are required.

Significant Duties and Functions

It is the responsibility of the COO to direct the health center's clinical and administrative operations and related lines of business. The Chief Operating Officer (COO) reports to the Chief Executive Officer (CEO).

SUPERVISION: Supervises all the following personnel: HIT Director, IT Specialist, Patient Support Supervisor, Patient Support Staff, Facilities Manager, Safety Officer, Compliance Officer, Community Outreach Staff, andMarketing/Development.

ESSENTIAL DUTIES:

• Assists the CEO, CMO, CFO, and other members of the Senior Management staff in developing and implementing the health center's mission and strategic plan.

• Provides leadership in developing, planning and implementing the health center's administrative and operational plans as set by the Board of Directors and the CEO.

• Assists the Clinical and Administrative Team with all program development and implementation, as well as site and service expansions, including capital projects and renovations.

• Assures a well-coordinated approach to assure standardization across all sites.

• Assists the CEO in the development, implementation, and evaluation of policies and procedures aimed at standardizing services in a systematic matter that assures quality, safety, and reduction of environmental hazards for staff and clients.

• Assists the CEO to develop and maintain oversight of the Environment of Care Plan and activities that includes an annual evaluation for quality and safety improvement.

• Assures compliance with Joint Commission standards as it relates to Safety, Environment of Care, and Infection/Prevention and Control and works with a multidisciplinary team to maintain compliance.

• Conducts audits at least quarterly and as often as possible to remain adherent to Federal, State, and otherregulatory guidelines for quality improvement.

• Assures that all operational activities are compliant with infection prevention and control policies and procedures for the safety and protection of clients and employees.

• Actively participates and monitors the Quality Improvement activities and serves as a member on Quality Improvement Committees, also known as a Performance Improvement Committee.

• Remains abreast of all OSHA Standards aimed at reducing risk related to hazardous waste and materials.

• Assures and evaluates all vendors for compliance with OSHA standards at least once quarterly or as often asnecessary.

• Ensures optimal function of the health center's operations in an effort to improve efficiency, quality, customer satisfaction, revenue generation and long term financial viability. Initiates and Evaluates activities aimed towards achieving operational excellence based on rigorous methods.

• Assists the CEO in directing Information Technology activities aimed at supporting departmental goals for overall organizational growth, development, and financial solvency.

• Assists the CEO in directing the Revenue Generation Cycle by ensuring effective functioning of the health center check in/check- out process to improve revenue generation and overall efficient workflows.

• Works closely with the billing department to ensure adequate collections and reimbursement of patient claims through a combination of Medicare, Medicaid, third party payers and self-pay patients.

• Reviews and modifies operations as necessary in a systematic fashion based on sound principles needed to remain a viable entity.

• Assists the CEO in coordinating with the board, medical staff and other health center personnel in the monitoring of medical activities to ensure the fulfillment of the community's needs for quality health care.

• Works with all levels of management, ensures organizational policies and procedures are current andimplemented using a systematic approach.

• Grants Management responsibilities that include development, coordination, evaluation, and on-going monitoringin accordance with guidelines.

• Participates in quality improvement activities relating to community engagement, customer satisfaction, and physical site as well as performance improvement activities required by HRSA and other funding agencies.

• Assists the CEO in ensuring health center is in compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.

• * Responsible for ensuring the health center meets the 19 Core Requirements by HRSA.

• Assist in developing training opportunities for the staff regarding quality improvement and revenue generation.

• Assists in developing emergency plans, operational plans, communications plans, Environment of Care Plans, and implementation of health service plans using a coordinated, multidisciplinary approach.

• Seeks business opportunities that are in alignment with the mission, vision, and strategic direction of theorganization.

• Assists the CEO in meeting the goals and objectives as approved by the Board of Directors.

• Assists with all functions as necessary to streamline and improve work flow efficiencies where needed.

• Complies with all HIPPA regulations and ensures that the organization remains compliant at every level.

• Implements the health center’s training plans and develops and revises as necessary for optimization of team'sperformance.

• Assures on-going evaluation and monitoring of quality improvement activities.

• Assures compliance with all HRSA Core requirements, Joint Commission standards relevant to operations, andPatient Centered Medical Home Accreditation.

• Assures optimization of capacity and actively seeks opportunities to maximize utilization.

• Monitors and evaluates customer satisfaction on an ongoing basis and makes every effort to make improvements.