We are a premier public adjusting firm with nearly a century of experience, founded in 1924, dedicated to advocating for policyholders across multiple Midwest states. Operating from several regional offices, our firm specializes in navigating complex property insurance claims for homeowners and businesses, ensuring maximum settlements for damages caused by disasters such as fires, floods, tornadoes, and winter storms. Committed to client-focused service, we leverage local expertise and a proven track record to expedite financial recovery and provide peace of mind during challenging times.

The Residential Claims Adjuster position is a dynamic opportunity for experienced professionals to join our Detroit office, with a hybrid work model that includes initial in-office training to ensure alignment with our high standards of claims management. This role focuses on handling residential property insurance claims, ranging from smaller claims (up to $500,000) to larger, high-value claims (exceeding $1 million), for homeowners in Michigan and surrounding areas. The adjuster will work closely with policyholders to assess damages, interpret insurance policies, and negotiate settlements, acting as a trusted advocate to secure fair and timely resolutions. While based near Detroit, candidates within a two-hour radius are eligible, with flexibility for hybrid work following the training period.

Key Responsibilities

• Conduct thorough on-site and virtual inspections of residential properties to evaluate damages from events such as fires, water damage, storms, or other covered losses.
• Review and interpret homeowners' insurance policies to determine coverage and ensure accurate claim evaluations.
• Prepare detailed damage assessments, including estimates, inventories, and documentation, to support claims for settlements up to $500,000 for smaller claims and over $1 million for larger claims.
• Negotiate with insurance carriers on behalf of policyholders to secure maximum settlements, advocating for fair compensation based on policy terms.
• Collaborate with internal teams, including estimators and support staff, to streamline claim preparation and submission processes.
• Communicate effectively with clients, providing clear updates, explaining policy details, and guiding them through the claims process to reduce stress.
• Maintain accurate and organized records of all claim activities, ensuring compliance with state regulations and company standards.
• Participate in initial in-office training in Detroit to master company protocols, software, and best practices for claims adjusting.
• Stay informed on Michigan insurance regulations, industry trends, and local disaster patterns to enhance claim accuracy and client outcomes.
• Handle a diverse caseload, prioritizing tasks to meet deadlines and deliver exceptional service for both small and high-value residential claims.

Qualifications

• Minimum of 3 years of experience as a claims adjuster, with a focus on residential property claims; experience with both small claims (up to $500,000) and larger claims (exceeding $1 million) preferred.
• Valid Michigan Adjuster License or ability to obtain one within 90 days of hire (study assistance and fees reimbursed by the company).
• Strong understanding of residential construction, property damage assessment, and insurance policy interpretation.
• Excellent negotiation and communication skills, with a proven ability to advocate for clients and interact professionally with insurance carriers.
• Proficiency in claims management software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently in a hybrid environment post-training, with strong self-motivation and time management skills.
• Willingness to travel within a two-hour radius of Detroit for on-site inspections as needed; valid driver's license and reliable transportation required.
• High school diploma or equivalent required; Bachelor's degree in a related field (e.g., business, insurance, or construction) preferred.
• Detail-oriented with a commitment to accuracy in documentation and damage assessments.
• Ability to reside within a two-hour radius of Detroit to accommodate initial in-office training and occasional office visits post-training.

Compensation

• Salary :
  • For adjusters handling smaller residential claims (up to $500,000): $60,000–$75,000 annually, based on experience.
  • For adjusters managing larger residential claims (exceeding $1 million): $80,000–$100,000 annually, based on experience and complexity of caseload.
• Benefits : Competitive benefits package provided, including health, retirement, and professional development opportunities.