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Chief Operating Officer

Serv Recruitment Agency

Chief Operating Officer

Remote,
Full Time
Paid
  • Responsibilities

    We're looking for a driven Chief Operating Officer to help take our client to the next level!

    Our client is a high-growth Bitcoin mining infrastructure company building, operating, and scaling industrial-grade hosting and energy-backed compute operations. They operate at the intersection of energy, real estate/industrial development, hardtech, and technology-enabled operations , with an emphasis on premium customer experience and scalable systems.

    They're scaling quickly from $10M+ to $100M+ in revenue , and we are building the team that can run at high speed with increasing complexity without relying on executive heroics.

    POSITION RESPONSIBILITIES:

    This is a rare opportunity to architect the operating backbone of a fast-scaling business at the edge of infrastructure and innovation. You'll partner with a seasoned leadership team to stabilize departments, remove chaos, and implement systems that scale, all while freeing the executive team from day-to-day execution.

    Day-to-day responsibilities

    • Own day-to-day execution across Ops, Billing, Sales, and Customer Service
    • Run the operating cadence: weekly exec meetings, KPI dashboards, and performance reviews
    • Build internal communication systems to reduce dependency on founders

    Cross-functional impact

    • Assess and support (or restructure) department leads across multiple verticals
    • Lead cross-functional projects across customer operations, sales, and billing
    • Align all teams to a shared rhythm with clear ownership and deliverables

    Systems/process ownership

    • Design and implement scalable SOPs, playbooks, and internal reporting systems
    • Overhaul broken or manual financial and billing systems disrupted by recent vendor changes
    • Build customer support systems that prevent fire drills and protect client experience

    Decision-making scope

    • High trust and autonomy to triage problems, set priorities, and implement durable fixes
    • Authority to build new layers of leadership and upgrade underperforming systems or talent
    • Collaborate directly with current COO and executive team to shape future org structure

    QUALIFICATIONS:

    Required:

    • Has scaled a company from less than $20M to $50M+ revenue
    • Proven operator across complex, cross-functional environments
    • Experience implementing systems in billing, operations, customer service, and team performance
    • High-agency leader comfortable in high-ambiguity, high-growth startups
    • Strong communication and ability to create clarity quickly
    • Willingness to work alongside and potentially succeed current COO

    Preferred:

    • Industry experience in Bitcoin mining, infrastructure, or energy
    • Familiar with QuickBooks and internal finance workflows
    • Prior experience rebuilding systems after disruption such as vendor exits or deplatforming
    • Open to starting fractional or project-based with potential path to full-time COO

    OUR DREAM TEAMMATE WILL BE:

    • A proactive problem solver
    • Enthusiastic and positive
    • MASSIVELY Organized
    • Willing to get on a phone call and video chat with our team and our clients
    • Comfortable speaking, texting, emailing with all strategic partners
    • A self-starter
    • A self-development junkie
    • Able to anticipate needs and provide solutions
    • Always learning and coachable

    Location: Remote