Chief Operating Officer

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iRESTORE

Chief Operating Officer

Orange County, CA
Full Time
Paid
  • Responsibilities

    About iRESTORE

    iRESTORE is a category leader in FDA-cleared laser hair growth devices, trusted by over 600,000 customers and recommended by dermatologists worldwide. Our mission is to restore confidence by providing safe, effective, drug-free solutions for hair loss. We're at an inflection point — ready to scale and become the category leader through ecommerce, retail expansion, B2B partnerships, international growth, and product innovation.

    The Opportunity

    As our Operational Strategist and true Integrator, you'll be the bridge between vision and execution. You'll partner directly with the founder/CEO to translate strategic vision into operational execution plans that the entire organization can work against. Your role is to connect all the dots across supply chain, inventory, finance, customer experience, and team operations — ensuring that strategy becomes reality through clear execution and operational excellence.

    This role will free the CEO to focus on innovation (product + AI), sales, and big relationships — while you own the operational engine that makes it all happen.

    Key Responsibilities

    Strategy Translation & Execution Planning:

    • Translate the CEO's strategic vision into clear operational execution plans that each department can work against
    • Connect strategic goals to operational KPIs, budgets, and timelines across all functions
    • Work with the CFO and Controller to break down financial targets into departmental execution plans
    • Ensure alignment between strategy and execution through regular operational reviews and dashboards

    Operational Leadership:

    • Lead the teams that own day-to-day operations across supply chain, fulfillment, customer service, and quality assurance
    • Build and document SOPs to systematize operations and reduce founder dependency
    • Run operational meetings and drive decisions (with CEO input on major decisions)
    • Drive margin improvement through supplier negotiations, logistics optimization, and process efficiency
    • Support new product launches and development with operational readiness planning

    Inventory Management & Forecasting

    • Implement inventory management best practices and identify/setup appropriate systems
    • Develop accurate forecasting models and streamline supply-demand balance
    • Analyze inventory to identify overstock/understock issues and optimize stock rotation

    Customer Experience Operations:

    • Oversee customer experience operations including process optimization, technology implementation, and team development

    ERP & Systems:

    • Maximize our ERP system (Fulfil.io) through customization, optimization, and integration
    • Build systems and automation to drive operational efficiency (including AI-powered workflows)

    Cross-Functional Integration:

    • Connect all the dots across departments to ensure everyone is working toward shared goals
    • Improve cross-functional communication and break down silos between teams
    • Lead risk assessment, mitigation planning, and ensure compliance

    People & Culture:

    • Lead people operations with Chief of Staff: HR issues, and team development for your direct reports
    • Partner with CEO on recruiting strategy and building A-player bench strength
    • Champion company values: think big, proactive problem-solving, fail fast and learn

    Financial Stewardship:

    • Own operational P&L and EBITDA targets
    • Partner with CFO and Controller on forecasting, budgeting, and variance analysis
    • Make data-driven decisions balancing growth investment with profitability

    Qualifications

    Required:

    • Based in Southern California (or willing to relocate — we'll cover costs)
    • Track record scaling operations from mid-high 8 figures to 9 figures and beyond
    • Player-coach mentality — willing to get hands-on when needed
    • Health & Beauty CPG experience is a must
    • Familiar with e-commerce ecosystem (Shopify) and ERP systems (Fulfil.io, NetSuite, or similar)
    • Tech savvy with experience building systems and automation (including AI workflows)
    • Proven ability to translate strategic vision into operational execution plans
    • Strong supply chain and logistics background (Asia manufacturing experience a plus)
    • Demonstrated ability to manage P&L and drive margin improvement

    Nice to Have:

    • Experience with wholesale and retail programs
    • M&A experience
    • International expansion experience
    • FDA-regulated product experience
    • Experience with EOS/Traction

    What Success Looks Like

    First 90 Days:

    • Complete operational audit and identify top 5 high-impact improvement areas
    • Build relationships with your direct reports and understand company culture
    • Take ownership of operational meetings and day-to-day decisions from CEO
    • Present 12-month operational roadmap and execution plan to leadership

    First Year:

    • CEO spends less of time on operations, freeing him to focus on product innovation, AI, sales, and big relationships
    • Strategic plans are consistently translated into clear execution plans that teams deliver against
    • Gross margins improved by 3-5 points through operational excellence
    • Team views you as the go-to leader for operational questions and decisions

    Why Join iRESTORE:

    • Impact: Help 600,000+ customers restore their confidence while building a category-defining brand
    • Ownership: Upside participation and true operational ownership as the company's first COO
    • Culture: Fast-paced, entrepreneurial environment with values you can believe in
    • Partnership: Work directly with a founder who values operational excellence and empowers leaders