Position Summary

The Chief of Staff / General Manager will act as a trusted strategic partner to the CEO, serving as a force multiplier to accelerate business growth. This role combines high-level planning with hands-on execution and offers a direct, measurable impact on organizational success. The ideal candidate is resourceful, relationship-driven, and energized by cross-functional leadership that builds the foundation for sustainable scale.

Key Responsibilities

Strategic & Operational Leadership

• Partner with the CEO and COO to drive strategic initiatives, including facility expansion, market growth, and customer experience improvements.

• Lead weekly leadership meetings and company-wide communications; track key performance indicators (KPIs) and project milestones.

• Serve as a cross-functional liaison between sales, engineering, lab operations, and customer accounts.

• Own internal project planning and resource allocation for major customer-facing and operational initiatives.

Customer & Account Management

• Oversee account managers and customer relationships to ensure high levels of service and communication.

• Act as a bridge between technical lab teams and external stakeholders to align objectives, timelines, and deliverables.

• Collaborate with technical and sales teams to manage the lifecycle of custom packaging solutions and development plans.

Vendor, Inventory & Process Management

• Manage vendor relationships and oversee supply chain logistics, procurement, and inventory control.

• Work with engineering and operations teams to optimize inventory systems; experience with digital inventory platforms is a plus.

• Review contracts with customers, vendors, and partners; coordinate with external legal counsel to ensure alignment with business goals and mitigate risk.

Administrative & Financial Oversight

• Manage core internal operations including payroll, insurance audits, retirement plans, and HR coordination with third-party providers (some functions may be outsourced).

• Oversee financial functions such as budgeting, cash flow forecasting, and reporting in collaboration with external CPA and finance advisors.

• Proficiency in QuickBooks and Excel is essential.

What We're Looking For

• A proactive, solution-oriented leader with strong interpersonal skills and high emotional intelligence.

• An effective communicator who thrives in a fast-paced, entrepreneurial environment.

• A strategic thinker who balances long-term planning with tactical execution.

• A builder motivated by the challenge of designing scalable systems and processes.

• 7+ years of experience in operations, business strategy, or general management; experience in healthcare, life sciences, or packaging industries is a plus.

• Bachelor's degree in business, operations, engineering, finance, or related field (MBA or equivalent experience preferred).

Why Join This Team?

• Direct Access to Leadership: Work closely with passionate, experienced founders who foster transparency and trust.

• Make a Real Impact: Contribute to mission-critical projects that influence every area of the organization.

• Entrepreneurial Culture: Join a collaborative, high-integrity team where your ideas and execution matter.

• Leadership Pathway: This role offers clear growth potential and future leadership opportunities as the company scales.