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Member Services Team Member

Chiefs Fit

Member Services Team Member

Shawnee Mission, KS +1 location
Part Time
Paid
  • Responsibilities

    The Member Services Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    Ensure that all members and guests check in and have active memberships

    Oversee guest and member traffic flow

    Manage and process different types of guests

    Collect dues and updating billing when appropriate

    Monitor and address membership alerts

    Assist members and guests with all inquiries and concerns

    Report all issues in a timely manner

    Contribute to maintaining the club-wide standards of cleanliness

    Answer phone calls and direct them appropriately

    Help integrate members into the club (completing profile, taking photos, distributing barcodes)

    Assist other departments when necessary

    Attend all required meetings

    Maintain an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions

    Remain proficient in policies and directives as outlined in the Member Services Playbook

    REQUIRED QUALIFICATIONS:

    1. Knowledge, Skills & Abilities

    General understanding of Fitness Industry

    Ability to work with computers

    Excellent customer service and interpersonal communication skills

    Independent, self-starter with strong organizational skills

    Must be a team player

    Adhere to meal and rest break periods and must clock in and out for all shift times

    1. Minimum Certifications/Education

    High school degree or GED required

    Current CPR/AED Certification

    Must complete company HR trainings

    1. Minimum Experience

    1-2 years customer service experience preferred

    1. Physical Requirements

    Must be able to lift 45 pounds

    Typing, using the telephone and computer mouse

    Frequent sitting, standing, walking, and stair climbing

  • Locations
    Shawnee Mission, KS • Overland Park, KS