Job Description

PURPOSE

This Program Supervisor Is responsible for assuring that all services are delivered in accordance with the agency's mission, vision, and service philosophy while assuring services are organized and provided in a manner consistent with North Carolina State licensing rules, COA Standards, contract requirements and all applicable state and federal laws that apply to the program for which they are responsible.

AREA OF RESPONSIBILITY

• Responsible for implementation and monitoring of CHS programs, policies and procedures
• Develop and supervise a 24 hour on call availability to assist direct service staff in crisis situations involving clients
• Complete all monthly, quarterly, annual and ad hoc reports to document the function and outcomes of program services
• Assure critical risk incidents are documented, reviewed and reported to required parties in an accurate and timely manner
• Review quarterly and annual risk management reports and develop and implement corrective action plans as needed
• Participate in the development and review of client satisfaction survey instruments. Identify trends and design and implement corrective action plans as needed
• Review all elements of services delivered. Identify service methods / outcomes that require positive reinforcement or corrective action individually or as a group
• Participate in the agency's CQI system by reviewing quarterly CQI reports to identify trends requiring positive reinforcement or corrective action. Design and implement corrective action plans as needed
• Develop and implement annual improvement plans. Review progress towards annual improvement plans both mid-year and at years end. Develop new/revised annual improvement plans as needed
• Adhere to Social Work Codes of Ethics or to the Code of Ethics appropriate to the applicable licensure/credentialing and comply with professional standards of the Child Welfare League
• Active participation in Program Leadership Team
• Management and navigation of ECHO system in order to access program reports, complete necessary data entry, and provide program staff with assistance.
• Evaluate and approve program expenditures according to agency policy
• Participate in public relations activities
• Display sensitivity to the service population's cultural and socioeconomic characteristics

SUPERVISORY RESPONSIBILITIES

Carry out supervisory responsibilities in accordance with the agency's policies, procedures and applicable laws. This includes recruiting, direct supervision, workforce development and retention of employees according to agency policies and procedures.

GENERAL

• Display sensitivity to the service population's cultural and socioeconomic characteristics
• Perform other duties related to department and division goals and projects as needed

QUALIFICATIONS

• Minimum of MSW or Masters degree in a Human Services field, with significant relevant experience required
• Strong organizational skills, resources development and budget development experience a plus
• Strong working knowledge of human service systems for youth and young adults and an ability to bring together and collaborate with diverse community partners
• Maintain a valid North Carolina driver's license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business