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Part-Time Customer Service Representative (Contract)

Chipton-Ross Inc.

Part-Time Customer Service Representative (Contract)

Redmond, WA
Part Time
Paid
  • Responsibilities

    Job Description

    Description:

    Seeking a Customer Service Rep for an opening in Redmond, WA

    This position is responsible for total, single point-of-contact management of major, assigned focus customers. Provides for total customer satisfaction from the sales contact, requests for quotations and ultimate delivery of product. In addition, this position will also perform data analysis and process implementation/optimization.

    MAJOR RESPONSIBILITIES

    1. Manages the quotation processes to assure on-time and complete responses to customer requests. Provides input for competitive pricing based on customer targets that affect our quotations.

    2. Enters all purchase orders in a timely manner, insuring that all data is completely and accurately indicated within the company sales order.

    3. Provides status on progress of orders and takes a pro-active position with each account regarding notification of potential problems or schedule changes.

    4. Maintains the highest level of customer satisfaction through knowledge of customer needs and requirements.

    5. Promotes professional relationships with assigned customers in an effort to expand and maximize market share within each customer organization.

    6. Keeps all assigned customers aware of the total capabilities of the company, including changes and upgrades that may influence additional business opportunities.

    7. Continuously improves products and processes and participates in quality improvement teams when appropriate.

    ADDITIONAL RESPONSIBILITIES

    1. Keeps the Director of Sales/Marketing up to date on all programs, quotes and problems that might affect the company or levels of satisfaction.

    2. Provides to the Director of Sales/Marketing, updates to forecasts as required or requested.

    3. Follows all company safety policies and procedures.

    4. Reacts to change productively and handles other duties as required.

    MINIMUM QUALIFICATIONS

    High school diploma or equivalent, college degree preferred Minimum of five (5) years applicable industry experience in an Account Manager or Customer Service position is required.

    SKILLS, ABILITIES AND OTHER REQUIREMENTS Must include the ability to interface with the customer at all levels effectively and responsibly to assure total customer satisfaction.

    Must have basic computer skills and be able to utilize required company software.

    Microsoft Office Expertise preferred with a focus on Excel and data manipulation.

    Proposal and contract experience also preferred.

     

    WORKING CONDITIONS

    Office environment

    PHYSICAL REQUIREMENTS

    No special conditions are applicable.

    ACCOUNTABILITY

    Will be in possession of proprietary information and materials and will at all times protect the confidentiality or proprietary nature of this material or information.

    WORK SCHEDULE

    1st Shift, Part Time position, average about 24 hours per week. M-W 7am-4:30pm, sometime will be required to work 4-5 days a week, but usually 3 days a week.

    Company Description

    Chipton Ross, a leader in staffing Technical Engineering, Information Technology (IT), Industrial, Professional, and Administrative career opportunities throughout the United States. (Now offering a Logistics Recruiting Division.) Visit our web site @ http://www.chiptonross.com/ to get details on over 2500 job openings in 28 states.